MARIO RESENDIZ
Anaheim,CA
Summary
Detail-oriented and energetic event server with multiple years of experience in providing exceptional food and beverage service for large-scale events. Skilled in ensuring timely, efficient, and courteous service to enhance guest satisfaction. Seeking to contribute my strong interpersonal skills and team-oriented approach to deliver seamless event experiences at Golden Road.
Overview
20
20
years of professional experience
Work History
Lead Support
Golden Road Brewing
Anaheim, CA
01.2019 - Current
- Trained, supervised and evaluated support staff performance.
- Developed strategies for improving customer satisfaction ratings.
- Resolved escalated customer issues in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated with kitchen staff to ensure timely delivery of meals.
- Ensured restaurant cleanliness by clearing and resetting tables quickly and efficiently.
- Provided food, beverage and table service to guests during events.
- Followed health department regulations when handling food products and cleaning dining areas.
Food Runner/Busser
Ralph Brennan’s Jazz Kitchen
Anaheim, CA
04.2014 - 12.2018
- Organized food orders and ensured accuracy of items served to customers.
- Assisted in training new staff members on restaurant operations and procedures.
- Maintained cleanliness and organization of event spaces before, during, and after events.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided assistance with clearing plates from tables after meals were completed.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
Banquet Server
Richard Nixon Library
Yorba Linda
06.2006 - 02.2014
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Ensured that all dishes were served at the correct temperature.
- Followed proper sanitation guidelines when handling food items.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Changed table settings between courses as necessary.
Food Runner Expo
Anaheim White House
Anaheim, CA
07.2004 - 02.2014
- Ensured that all kitchen staff adhered to food safety regulations.
- Provided excellent customer service by attending to guests' needs quickly and efficiently.
- Set up stations for each meal shift according to established guidelines.
- Performed light cleaning duties such as wiping down tables and counters, mopping floors, and washing dishes.
- Managed a team of Food Runners while providing guidance on proper procedures.
Skills
- Bilingual (Spanish)
- Kitchen Support
- Hospitality service expertise
- Strong Work Ethic
- Time Management
- Cleaning and sanitizing
- Food safety knowledge
- Teamwork and Collaboration
Timeline
Lead Support
Golden Road Brewing
01.2019 - Current
Food Runner/Busser
Ralph Brennan’s Jazz Kitchen
04.2014 - 12.2018
Banquet Server
Richard Nixon Library
06.2006 - 02.2014
Food Runner Expo
Anaheim White House
07.2004 - 02.2014
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