Mario Reynolds

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Evaluated emerging trends and recommended strategic technology investments to drive company growth.
• Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
• Collaborated closely with product management teams to identify essential features for product development roadmaps.
• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Increased client base by identifying and pursuing new business opportunities through market research and networking.
• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Corrected, modified and upgraded software to improve performance.
• Streamlined workflows for increased efficiency by identifying areas of improvement and implementing changes.
• Negotiated contracts with vendors and suppliers, securing favorable terms that lowered operating costs.
• Generated reports detailing findings and recommendations.

Determined clients eligibility and suitability for programs by performing intake interviews, including bio-psycho-social assessments.

• Supervised overall client services and acted as liaison between clients, caregivers and service providers.
• Managed over 50 calls per day to ensure client and children enrollment with local daycare.
• Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
• Documented data and completed accurate updates to case records.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Ensured protection and stabilization of children and families.
• Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
• Performed case management functions, including placement monitoring ,crisis intervention by ensuring that child is visible and active in community.

• Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
• Used Internal systems to keep records of customer interactions, customer accounts and file documents.
• Responded to customer inquiries via phone, email, and web-based platforms.
• Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
• Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
• Provided customers with detailed information on company products, services and materials.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business percentages.
• Monitored social media and online sources for industry trends.
• Booked travel tickets, including air, rail, hotel, car and alternate ground transportation.
• Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
• Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.

• Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Managed safety and security of all children under care.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.
• Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
• Maintained effective schedule balance between rest periods, active play and instruction.
• Met with parents about daily activities, positive developments and issues.
• Worked with children individually and in groups to teach social, communicative and problem-solving skills.
• Drafted budgets for programs and ordered materials that were needed for certain activities.
• Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
• Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
• Verified postings to ledgers to confirm accurate entry and account balances.
• Established QuickBooks accounting system to reflect accurate financial records.
• Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Maintained and processed invoices, deposits and money logs.
• Used microsoft to record and maintain attendance records and progress notes.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Maintained organized, presentable merchandise to drive continuous sales.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Tracked stock using company inventory management software.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Processed product returns and assisted customers with other selections.
• Educated customers on promotions to enhance sales.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.