Mario R Gil Jr
CHICAGO
Summary
I'd like to take my passion to succeed and help people to the next level. With a high-energy , supportive leadership team skills I believe I can add a ton of value. I'm customer focused and always take ownership of my role. Seeking to continue training and learning new skills daily to ensure I'm adding value to the company and clients. Recognizing that the dream, mission, beliefs and fundamentals align with your company to provide the best care possible for the client is always my first priority. With a background primary in construction , transportation, and safety I know I'm fully capable of taking the lead.
Positive and diligent account management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 15 years of Customer service experience paired with goal-oriented and performance-minded approach.
Overview
18
18
years of professional experience
Work History
Senior Property Manager
Upholding LLC
08.2024 - Current
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of stakeholder satisfaction.
Bilingual Multi- Site Property Manager
Bickerdike Redevelopment Corporation
02.2022 - 08.2024
- Mentored junior team members in various aspects of multi-site property management responsibilities including leasing processes, tenant relations, budgeting principles, vendor coordination activities.
- Oversaw successful property renovations by coordinating contractors, supervising construction progress, and managing timelines to minimize tenant disruptions.
- Developed effective emergency response plans with coordination from local authorities, ensuring the safety of tenants and staff in crisis situations.
- Streamlined the leasing process with efficient application processing, background checks, and lease negotiations.
Relocation Coordinator
Urban Relocation Services
05.2020 - 02.2022
- Oversaw inventory management and packing procedures, guaranteeing all items arrived at their destination undamaged.
- Established strong relationships with vendors and service providers, enhancing collaboration during relocations and securing preferential pricing for clients.
- Leveraged industry expertise to anticipate potential challenges during moves, proactively developing solutions to minimize disruptions.
- Spearheaded marketing initiatives aimed at attracting new clientele within target markets, leading to increased business opportunities.
- Maintained knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
Route Driver Salesperson/ Counter Salesperson
American Gases Corp.
03.2019 - Current
- Answer customer questions about products, prices, availability and product uses
- Receive and resolve customer inquiries and complaints ensuring customer satisfaction
- Follow-up quotations to obtain orders
- Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Upload, deliver and download safely to customers hard good orders as well as cylinders containing compressed gases; return empty cylinders to plant for refilling
- Communicate in various methods with customers, providing information on cost, ordering and delivery times, etc
- Maintain load manifests and all other vehicle documents, ensuring they are properly completed and balanced with truck counts and shipping documents before and after deliveries.
CDL Truck Delivery Driver/ Inventory Clerk/ Customer Service
Munch's Supply LLC
11.2017 - 12.2018
- Ability to operate computer to utilize operations software Eclipse, Oracle, Word, Excel, and Google searches for information pertaining to HVAC industry
- Find ways to conserve resources, including fuel, to benefit the business
- Serve as a brand advocate and ambassador in every interaction with clients and the public
- Review deliveries with customers to ensure products meet their needs
- Deliver orders to customers on assigned routes
- Review and apply inventory activities, including movements and deletions
- Knowledge of HVAC trade industry
- Maintain and update inventory records
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
- Operate both electric and gas powered forklifts
- Make out-bound/ in- bound telephone calls, texts, emails, and assert Company directive in a courteous and respectful manner
- Continue education on industry/ vendor changes
Machine Operator
USSTC ALTRIA
10.2011 - 03.2017
- Controlled operations of equipment & systems.
- Monitor machine gauges for parameters when necessary
- Perform PM on machine ensuring product was quality assured
- Batch makeup and acceptance
- Host trainings and meetings passing vital information both up and down
- Operate forklifts/aerial lifts to perform task
Financial Services Sales Representative
PHP
11.2017 - Current
- Use Interpersonal skills to locate clients
- Utilize Problem solving and negotiation skills to find the best product for the clients benefit
- Maintain and Create social media marketing
- Continued studies on computer literacy
- Manage a book of business forecasting income and purchasing for business
- Maintain and continue education for professional license in the states of Illinois and Kansas
General Laborer/ Truck Driver
Amazing Mechanical
03.2007 - 01.2017
- Contact Customers with delivery changes and collect information for project needs
- Recharged and replaced Freon
- Manually load/unload raw material and tools at locations of construction
- Delivered parts and equipment for off-site job orders
- Operate class c trucks in multiple states safely
- Training new employees on good work practices and safety procedures
- Aided in testing, diagnosing and repairing problems in the system and propose relevant solutions
- Managed cooling and heating systems
- Monitored duct pressures and external air pressures on a regular basis
- Set desired range in temperatures of units in lifting, positioning and assist in fastening objects and equipment
- Assisted in the replacement of outside and inside units as needed
- Helped change thermostats, evaporator coils, compressors, etc
Education
Certificate - Welding
First Institute
McHenry, IL07.2017
Associates - Business
Eastern Gateway Community College
Steubenville, OH05.2017
Certificate - CPR Instruction
American Red Cross of America
McHenry, IL05.2017
Certificate - Commercial Driver
Mega Truck Driving School
Franklin Park, IL04.2016
Skills
- Microsoft Word
- Microsoft Office
- Communication
- Time Management
- Judgment and Decision Making
- Active Learning
- Management of Financial Resources
- Marketing
- Social Networking
- Property inspections
- Maintenance coordination
- Tenant relations
- Customer service
- Staff supervision
- Regulatory compliance
- Budgeting and financial analysis
- Fair housing regulations
- Contract administration
- Marketing and leasing
- Crisis management
- Vendor management
- Portfolio oversight
- Financial reporting
- Decision-making
- Relationship building
- Budget preparation
Affiliations
- S.E.I.U. MEMBER
- A.W.S. AMERICAN WELDING SOCIETY
- AMERICAN RED CROSS
Accomplishments And Awards
- Spirit of commitment, 2014
- Trailblazer, 2018
- Top 20 Recruiter, 2018
Tools And Technology
- WINDOWS
- WORD
- POWER POINT
- A.E.D.
- EMERGENCY OXYGEN
- FIRST AID
- J.D.A.
- M.S.F.
- ECLIPSE
- SOLAR SOFTWARE MULTIPLE CARRIER DASHBOARD
- MLS SOFTWARE
Timeline
Senior Property Manager
Upholding LLC
08.2024 - Current
Bilingual Multi- Site Property Manager
Bickerdike Redevelopment Corporation
02.2022 - 08.2024
Relocation Coordinator
Urban Relocation Services
05.2020 - 02.2022
Route Driver Salesperson/ Counter Salesperson
American Gases Corp.
03.2019 - Current
CDL Truck Delivery Driver/ Inventory Clerk/ Customer Service
Munch's Supply LLC
11.2017 - 12.2018
Financial Services Sales Representative
PHP
11.2017 - Current
Machine Operator
USSTC ALTRIA
10.2011 - 03.2017
General Laborer/ Truck Driver
Amazing Mechanical
03.2007 - 01.2017
Certificate - Welding
First Institute
Certificate - CPR Instruction
American Red Cross of America
Associates - Business
Eastern Gateway Community College
Certificate - Commercial Driver
Mega Truck Driving School
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