Mario Roberson
Franklinton,NC
Summary
- I am a Veteran with talent for taking on new challenges and natural ability to colleagues to go above and beyond.
- Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
MASTER BARBER
Unique Cutz
Tarboro, NC
04.2007 - Current
- Built and established strong relationships with customers to promote repeat business
- Provided customer support to 50 clients or more weekly as it relates product and hair care education to assist customers in maximizing their desired results
Security Officer
Marksman Security
Durham, NC
05.2022 - 12.2024
- Received and dispatched cargo, noting and completing appropriate paperwork
- Collaborated with internal team to support safe and on-time departures
- Accurately documented and processed all necessary paperwork for special services requests
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
CUSTOMER SERVICE REPRESENTATIVE
Home Depot
Wake Forest, NC
10.2018 - 03.2020
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Remained open to feedback from supervisor and peers to build and improve skills set
MAINTENANCE TECHNICIAN
Air System & Components
Tarboro, NC
06.2006 - 08.2007
- Read and interpreted equipment manuals and work orders for performing required maintenance and service
- Tended to equipment malfunction or failure with minimal downtime to production
- Grew lean knowledge, resulting in increased productivity
- Operated specialized mechanical equipment using machine learning and robotics
SECURITY OFFICER
E & S Concepts
Raleigh, NC
05.2004 - 04.2006
- Enforced safety and security regulations to protect property and personnel
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests
- Wrote comprehensive incident reports and conducted thorough investigations
- Provided personal escorts to personnel and visitors upon request
Education
Network Security - Information Technology
Edgecombe Community College
Tarboro, NCHIGH SCHOOL DIPLOMA -
Tarboro High
Tarboro, NC06.2002
Skills
- Problem-Solving Strengths
- Customer Retention Abilities
- Product Merchandising and Distribution
- Customer Relations
- Persuasive Techniques
- Client Development and Retention
- Needs Understanding
Certification
National Guard Army, 01/01/01, 01/01/04
Volunteer Experience
Stocker, Salvation Army, Tarboro, NC, 05/01/21, 07/01/21
Timeline
Security Officer
Marksman Security
05.2022 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE
Home Depot
10.2018 - 03.2020
MASTER BARBER
Unique Cutz
04.2007 - Current
MAINTENANCE TECHNICIAN
Air System & Components
06.2006 - 08.2007
SECURITY OFFICER
E & S Concepts
05.2004 - 04.2006
HIGH SCHOOL DIPLOMA -
Tarboro High
Network Security - Information Technology
Edgecombe Community College