Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Mario Roberson

Franklinton,NC

Summary

  • I am a Veteran with talent for taking on new challenges and natural ability to colleagues to go above and beyond.
  • Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

MASTER BARBER

Unique Cutz
04.2007 - Current
  • Built and established strong relationships with customers to promote repeat business
  • Provided customer support to 50 clients or more weekly as it relates product and hair care education to assist customers in maximizing their desired results

Security Officer

Marksman Security
05.2022 - 12.2024
  • Received and dispatched cargo, noting and completing appropriate paperwork
  • Collaborated with internal team to support safe and on-time departures
  • Accurately documented and processed all necessary paperwork for special services requests
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

CUSTOMER SERVICE REPRESENTATIVE

Home Depot
10.2018 - 03.2020
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Remained open to feedback from supervisor and peers to build and improve skills set

MAINTENANCE TECHNICIAN

Air System & Components
06.2006 - 08.2007
  • Read and interpreted equipment manuals and work orders for performing required maintenance and service
  • Tended to equipment malfunction or failure with minimal downtime to production
  • Grew lean knowledge, resulting in increased productivity
  • Operated specialized mechanical equipment using machine learning and robotics

SECURITY OFFICER

E & S Concepts
05.2004 - 04.2006
  • Enforced safety and security regulations to protect property and personnel
  • Investigated suspicious activity or possessions to safeguard assets and protect employees and guests
  • Wrote comprehensive incident reports and conducted thorough investigations
  • Provided personal escorts to personnel and visitors upon request

Education

Network Security - Information Technology

Edgecombe Community College
Tarboro, NC

HIGH SCHOOL DIPLOMA -

Tarboro High
Tarboro, NC
06.2002

Skills

  • Problem-Solving Strengths
  • Customer Retention Abilities
  • Product Merchandising and Distribution
  • Customer Relations
  • Persuasive Techniques
  • Client Development and Retention
  • Needs Understanding

Certification

National Guard Army, 01/01/01, 01/01/04

Volunteer Experience

Stocker, Salvation Army, Tarboro, NC, 05/01/21, 07/01/21

Timeline

Security Officer

Marksman Security
05.2022 - 12.2024

CUSTOMER SERVICE REPRESENTATIVE

Home Depot
10.2018 - 03.2020

MASTER BARBER

Unique Cutz
04.2007 - Current

MAINTENANCE TECHNICIAN

Air System & Components
06.2006 - 08.2007

SECURITY OFFICER

E & S Concepts
05.2004 - 04.2006

HIGH SCHOOL DIPLOMA -

Tarboro High

Network Security - Information Technology

Edgecombe Community College

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Mario Roberson