Mario Rodriguez

• Boosted store revenue by managing Pro accounts efficiently.
• Developed customer feedback mechanisms to enhance service delivery and drive satisfaction improvements.
• Collaborated with cross-functional teams to implement process enhancements that streamlined customer interactions.
• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.

• Supervised daily operations, ensuring compliance with safety and quality standards.
• Trained new staff on operational procedures and best practices.
• Coordinated team schedules to optimize productivity and workflow efficiency.
• Monitored inventory levels, facilitating timely replenishment of supplies.

Maintained store standards and managed opening and closing procedures. Handled cashier duties, managed deposits, and restocked inventory. Received merchandise from various vendors ensuring accurate inventory.