Mario Ruelas
Phoenix ,AZ
Overview
3
3
years of professional experience
Work History
Cook Shift Leader
The Habit Burger Grill
01.2025 - Current
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Implemented innovative menu items based on current culinary trends, leading to positive feedback from customers.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
Body Shop Assistant
Nexgen
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
- Ensured accurate estimates for customers by conducting thorough inspections of damaged vehicles alongside estimators.
- Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
- Maximized customer satisfaction through timely follow-ups on completed jobs, addressing any concerns or questions promptly.
- Demonstrated strong problem-solving skills in identifying issues with repair processes and developing effective solutions quickly.
- Supported management in the implementation of new operational procedures or policies, embracing change for continuous improvement within the body shop.
- Expedited repair processes by coordinating parts orders and deliveries with suppliers as needed.
- Contributed to a safe working environment by adhering to safety guidelines and reporting potential hazards promptly.
- Assisted in driving revenue growth through upselling additional services where appropriate during customer interactions.
- Streamlined communication between departments, updating job status boards regularly to keep team members informed about current projects.
- Delivered consistent results in meeting deadlines, prioritizing workload effectively to complete tasks within specified timeframes.
- Improved workflow by assisting technicians with vehicle disassembly, repair, and reassembly tasks.
- Aided in minimizing rework instances by ensuring proper quality control measures were followed throughout the repair process.
- Maintained up-to-date knowledge of industry trends and best practices, attending relevant training sessions as needed for continued professional development.
- Replaced and repaired vehicle parts according to work order instructions.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Inspected completed repairs for accuracy, quality and safety.
Head Dishwasher
Kona Grill
01.2023 - 12.2023
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Contributed to a safe working environment by immediately addressing potential hazards such as broken glass or slippery floors.
- Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
- Reduced breakage costs by handling fragile items with care during the washing process.
- Communicated effectively with both front-of-house and back-of-house staff members to ensure seamless coordination throughout meal services.
- Contributed to overall restaurant cleanliness by promptly addressing spills and messes in the kitchen area.
- Performed routine maintenance on dishwashing equipment for optimal performance and longevity.
- Reduced water waste by implementing sustainable washing techniques for improved environmental impact.
- Maintained high levels of sanitation through diligent adherence to cleaning schedules for all surfaces and equipment used in the dishwasher station.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Maintained a clean and sanitary work environment, adhering to health department standards.
- Assisted in inventory management, monitoring supplies and notifying management for restocking needs.
Education
Student Choice LLc
Skills
- Customer service
- Team leadership
- Multitasking and organization
- Ordering supplies
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Labor management
- Conflict resolution
- Task delegation
- Cleaning and sanitation
- Training and mentoring
Timeline
Cook Shift Leader
The Habit Burger Grill
01.2025 - Current
Body Shop Assistant
Nexgen
01.2024 - Current
Head Dishwasher
Kona Grill
01.2023 - 12.2023
Student Choice LLc
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