Mario Ruiz
Maricopa,Arizona
Summary
Attentive Customer Service oriented professional with 10+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
12
12
years of professional experience
Work History
Supervisor
C3 Customer Contact Channels
09.2018 - 04.2024
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Monitor quality assurance metrics
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Terminate employees when applicable.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Cashier
Tucson Convention Center
01.2016 - 08.2018
- Worked concessions for live events and hockey games
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier Team Lead
Buffalo Wild Wings
04.2013 - 01.2016
- Provide customer service and host during extreme busy hours
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Assisted customers by answering questions and fulfilling requests.
Murals Work Training
Las Artes
08.2012 - 01.2013
- Trained in all phases of tile mosaics production from design to fabrication
- Created, enlarged, and transferred images onto tile
- Used measuring implements, hand tools, safety equipment, power tools (with instructor supervision)
- Mixed grout, applied glaze (used air purifying respirator).
Education
General Education Diploma (GED) -
Las Artes Arts & Education Center
Tucson, AZ12.2012
Skills
Work well in a high-pressure environment
Public Speaking
Complex Problem-Solving
Goal-Oriented
Data Analytics
Staff Management
Excellent Communication
Time management abilities
Teamwork and Collaboration
Organizational Skills
Attention to Detail
Professional Demeanor
Timeline
Supervisor
C3 Customer Contact Channels
09.2018 - 04.2024
Cashier
Tucson Convention Center
01.2016 - 08.2018
Cashier Team Lead
Buffalo Wild Wings
04.2013 - 01.2016
Murals Work Training
Las Artes
08.2012 - 01.2013
General Education Diploma (GED) -
Las Artes Arts & Education Center