MARIO SALGADO
Anaheim,California
Summary
Forward-thinking professional offering more than eighteen years of experience working in fast-paced environments. Fiercely competitive in my approach to acquire business, and able to handle complex situations from a strategic perspective. Presently seeking a leadership position with a market-leading, high growth company that offers opportunities for advancement.
Overview
11
11
years of professional experience
Work History
Senior Settlement Officer
Better Tax Relief
01.2023 - 11.2023
- Answered telephone and coordinated meetings and conferences.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Took potential clients through a complete tax investigation to identify if they could be potential clients.
- Educated and closed clients on phase 2 resolutions based on tax expert's custom tailored plan for each client.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
- Closing the transaction and collecting a submission package to forward to our Tax Resolution Staff.
- Trained new hires on both phase 1 and phase 2 policies and procedures.
Senior Resolution Officer
Tax Relief Advocates
03.2022 - 11.2022
- Identify the root of the prospect's tax problem by asking questions and listening to the prospect's responses.
- Qualifying a prospect for one of our various services.
- Provided legal advice to clients, advising to accept or reject terms of settlements depending on parameters and details.
- Closing the transaction and collecting a submission package to forward to our Tax Resolution Staff.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Assistant General Manager
UFC Gym
08.2020 - 10.2021
- Ensure membership execution on lead, appointment setting, and guest goal to hit financial targets set forth by the company.
- • Assist the GM in on-going training on hitting 50% of guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching.
- Inspire guests to purchase memberships. Turn every guest gym visit into a new member relationship by listening to guests' goals, presenting UFC Gym in a way that best connects with the member, and establishing trust in UFC Gym through transparent pricing, open dialogue, and a passion for fitness.
- Ensure personal membership execution on lead generation, appointment setting, and hitting personal guest goal in order to hit financial targets set forth by the company.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Achieve minimum goal by gym and achieve the difference between the membership team performance and monthly goals.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Boosted yearly profits through process optimization and improved training.
Sales and Leasing Consultant
Buena Park Nissan
08.2018 - 06.2020
- Build relationships & create customers for life.
- Assist them in selecting a vehicle by asking questions and listening carefully to their responses.
- Be the vehicle expert.
- Know the in's & the out's of product offerings, optional packages & latest technology.
- Perform high-quality and professional demonstrations of vehicles.
- Follow-up with buyers to ensure referral business.
Sales Manager
24 Hour Fitness USA Inc.
07.2015 - 06.2018
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Resolve customer complaints regarding sales and service.
- Review operational records and reports to project sales and determine profitability.
- Prepare budgets and approve budget expenditures.
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
- Contact prospective customers to present information and explain available services.
- Prepare forms or agreements to complete sales.
- Review business trends to advise customers regarding expected fluctuations.
Assistant Sales Manager
24 Hour Fitness USA Inc.
02.2014 - 07.2015
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Review operational records and reports to project sales and determine profitability.
- Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment.
- Maintain or arrange for maintenance of fitness equipment or facilities.
Sales Advisor
24 Hour Fitness USA Inc.
09.2012 - 02.2014
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Answer customers' questions about products, prices, availability, or credit terms.
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Negotiate prices or terms of sales or service agreements.
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Maintain customer records, using automated systems.
Education
Associate of Arts - Business Administration
Santa Ana College
Santa Ana, CAHigh School Diploma -
KATELLA HIGH SCHOOL
Anaheim, CA06.2005
Skills
- Conferences
- Credit
- Resolve customer complaints
- Clients
- Customer service
- Features
- Financial
- Forms
- Listening
- Money
- Payroll
- Personnel
- Quality
- Sales
- Staffing
- Coaching and mentoring
- Training and development background
Timeline
Senior Settlement Officer
Better Tax Relief
01.2023 - 11.2023
Senior Resolution Officer
Tax Relief Advocates
03.2022 - 11.2022
Assistant General Manager
UFC Gym
08.2020 - 10.2021
Sales and Leasing Consultant
Buena Park Nissan
08.2018 - 06.2020
Sales Manager
24 Hour Fitness USA Inc.
07.2015 - 06.2018
Assistant Sales Manager
24 Hour Fitness USA Inc.
02.2014 - 07.2015
Sales Advisor
24 Hour Fitness USA Inc.
09.2012 - 02.2014
Associate of Arts - Business Administration
Santa Ana College
High School Diploma -
KATELLA HIGH SCHOOL
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