Mario Salgado
Queens Village,New York
Summary
Detail-oriented IT Support Technician with hands-on experience in troubleshooting, incident documentation, and customer support. Expertise includes Windows systems, hardware and software diagnostics, and networking fundamentals. Committed to delivering high-quality technical support in MSP environments, effectively managing multi-client ticket loads and adhering to SLA-driven workflows.
Overview
1
1
Certification
10
10
years of professional experience
Work History
School Bus Attendant
All American School Buses
Astoria, New York
11.2019 - Current
- Monitored passenger behavior to maintain safety and respect within the bus environment.
- Responded to urgent situations using clear communication, escalation procedures, and rapid problem-solving.
- Performed daily operational checks and reported issues to supervisors, mirroring Level 1 troubleshooting workflows.
- Created 100+ incident, attendance, and compliance reports with zero errors, ensuring accurate documentation and compliance.
- Operated school bus doors to ensure safe entry and exit of passengers. to safely allow for exit and entry.
Documentation Clerk
Cannon Business Services
Manhattan, New York
09.2018 - 11.2018
- Collaborated with QA teams to ensure regulatory compliance and enhance accuracy of documentation.
- Identified audit parameters and ensured adherence to quality standards, supporting MTA SOPs and compliance.
- Assembled and prepared materials according to detailed instructions.
- Monitored cargo/mail tracking systems and communicated updates to clients regarding ticket statuses and system operations.
Customer Associate
Home Depot
Elmont, New York
01.2017 - 06.2018
- Demonstrated products and explained features clearly, effectively translating technical information for non-technical users.
- Diagnosed customer problems and recommended effective solutions, improving overall customer satisfaction.
- Documented customer interactions and escalated complex issues to supervisors, ensuring timely resolution of customer concerns.
Education
High School Diploma -
Queens High School of Teaching
Bellerose, NY06-2015
Skills
- Passenger supervision
- Crisis management
- Incident reporting
- Issue prioritization
- Customer support
- Clear communication
- Basic troubleshooting
- Hardware & software troubleshooting
- Windows OS support
- Networking fundamentals
- User support
- Remote tools (RDP, TeamViewer, AnyDesk)
Certification
- CompTIA Network+ (2026)
Contact
https://bold.pro/my/mario-salgado-260728203402/174r
Timeline
School Bus Attendant
All American School Buses
11.2019 - Current
Documentation Clerk
Cannon Business Services
09.2018 - 11.2018
Customer Associate
Home Depot
01.2017 - 06.2018
High School Diploma -
Queens High School of Teaching