Mario Samayoa
Rockville,MD
Summary
Proven leader and strategic thinker, I excelled at Hilldrup Moving & Storage by enhancing team performance through innovative solutions and exceptional customer service. Skilled in vehicle maintenance and safety compliance, my expertise in route planning and effective communication led to significant operational efficiencies. Achieved a notable increase in client satisfaction, demonstrating a strong work ethic and critical thinking capacity.
During my time at Foot Locker Inc I also earned recognition and awards for my leadership skills. I gained sales leaderships awards each year I was a general manager. I ended my career at Foot Locker gaining $483k for my particular store that year. We also won our conversion improvement for our entire district that year as well.
Overview
11
11
years of professional experience
Work History
Owner/Operator Truck Driver
Hilldrup Moving & Storage
Forestville, MD
04.2023 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted testing of software and systems to ensure quality and reliability.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed household errands and other essential duties.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Reported any incidents or accidents to management immediately upon occurrence.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Maintained safe driving habits to protect property and general public on roadways.
- Developed positive relationships with customers by providing excellent customer service.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Obtained signatures needed to complete and process paperwork.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Communicated with customers regarding delivery times and location details.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Recorded expenses and maintained receipts.
- Retained valid proof of insurance and registration in vehicles.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
Owner/Operator Truck Driver
Ramar Moving Systems
Frederick , MD
05.2019 - 04.2023
- Utilized GPS systems for navigation purposes throughout trips.
- Worked well with dispatchers to communicate route and schedule changes.
- Processed shipment documents neatly and efficiently for each load.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Retained valid proof of insurance and registration in vehicles.
- Recorded expenses and maintained receipts.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Followed regular schedule of pickups for individual customers and groups.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Operated commercial truck to transport goods and materials over long distances.
- Implemented cost control measures to reduce expenses and increase profitability.
- Communicated with customers regarding delivery times and location details.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Performed regular inspections and completed vehicle repairs.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Obtained signatures needed to complete and process paperwork.
- Maintained accurate mileage logs and other required documentation.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Developed positive relationships with customers by providing excellent customer service.
- Maintained safe driving habits to protect property and general public on roadways.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Retail General Manager
Foot Locker Inc.
Hyattsville, MD
10.2013 - 05.2019
- Recruited, interviewed and hired qualified staff for open positions.
- Established effective communication systems between departments to ensure smooth workflow.
- Resolved conflicts between employees or customers in a professional manner.
- Created schedules and monitored payroll to remain within budget.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified potential risks within the store environment and took corrective action when necessary.
- Provided leadership during times of change or crisis situations within the store environment.
- Resolved customer complaints in a professional manner while maintaining high customer satisfaction levels.
- Ensured compliance with all company policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented cost-saving measures to improve profitability.
- Conducted daily store operations, including opening and closing procedures, cashier supervision, inventory control, merchandising, and loss prevention.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Initiated marketing campaigns to promote store products or services to customers.
- Provided exceptional customer service by responding promptly to customer inquiries and complaints.
- Developed service and sales strategies to improve retention and revenue.
- Analyzed financial statements to identify areas of improvement.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Guided management and supervisory staff to promote smooth operations.
- Implemented campaigns and promotions to help with developing goods and services.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Tracked monthly sales to generate reports for business development planning.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Some College (No Degree) - Communications
University of Baltimore
Baltimore, MDSkills
- Hospitality and accommodation
- Safety management
- Accident prevention strategies
- Truck loading and unloading
- DOT compliance
- Dispatch communication
- Vehicle inspection
- Traffic law knowledge
- Recordkeeping and documentation
- Logbook management
- Freight handling
- Professionalism and work ethic
- Fleet management
- Safe driving practices
- Paperwork coordination
- Logistics coordination
- Freight documentation mastery
- Organizational growth
- Critical thinking capacity
- Load securing proficiency
- Vehicle maintenance
- Customer service
- Effective communication
- Efficient route management
- Heavy lifting capacity
- Delivery scheduling
- Route planning expertise
- Defensive driving techniques
- Delivery verification
- Safety compliance
- Loading and unloading coordination
- Unloading management
- GPS navigation systems
- Load security
- Log updating
- Preventive Maintenance
- Self-motivation and discipline
- Fuel efficiency maximization
- Route planning
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Owner/Operator Truck Driver
Hilldrup Moving & Storage
04.2023 - Current
Owner/Operator Truck Driver
Ramar Moving Systems
05.2019 - 04.2023
Retail General Manager
Foot Locker Inc.
10.2013 - 05.2019
Some College (No Degree) - Communications
University of Baltimore
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