Mario Sanchez
Dundee,OR
Summary
Dependable and successful, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Conscientious sanitation professional skilled at safely and efficiently doing cleaning tasks. Smoothly complete daily routes by using excellent multitasking and planning abilities. Competent team player with physical strength to lift heavy loads of work over extended time periods.
Overview
1
1
year of professional experience
Work History
Server
Jem 100
09.2022 - 05.2023
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Streamlined order-taking process for faster service and increased table turnover rate.
Server
Atria Senior Living
11.2021 - 05.2022
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree -
Newberg High School
2400 Douglas Ave, Newberg, OR 9713206.2024
Skills
- Foreign language proficiency
- Adaptable and Flexible
- Food Running
- Cleaning and sanitizing
- Relationship Building
- Workflow Coordination
Hobbies
- Play in High School Wind Ensemble and Jazz Band; first chair in both.
- Hanging out with friends
- Plays drumset for church worship team
Languages
Spanish
Professional Working
Timeline
Server
Jem 100
09.2022 - 05.2023
Server
Atria Senior Living
11.2021 - 05.2022
No Degree -
Newberg High School
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