Mario Sanchez
Stockton,CA
Summary
Dynamic and results-oriented professional with extensive experience as a CEO's Assistant at Tacos El Autentico and Parts Manager at Brooks Motor Cars. Excelled in enhancing financial performance and customer satisfaction through innovative strategies and POS system expertise. Skilled in bilingual communication and complaint resolution, demonstrating a unique blend of administrative acumen and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CEO's Assistant
Tacos El Autentico
Stockton, CA
01.2022 - Current
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
- Identified discrepancies in financial data and recommended corrective actions to resolve them.
- Analyzed trends in financial performance to identify areas for improvement.
- Developed strategies to improve efficiency of business operations and reduce costs.
- Conducted research into industry-specific market conditions and competitor analysis.
- Developed and implemented strategies to increase customer satisfaction with point of sale services.
- Created daily, weekly and monthly reports for management on point of sale transactions.
- Trained new staff on the proper use of the point of sale system.
- Maintained an accurate inventory of all point of sale hardware and software.
- Worked with vendors to ensure that all hardware and software were up-to-date and functioning properly.
- Analyzed sales data to identify areas needing improvement in order to maximize sales potential.
- Prepared and served food items according to customer orders.
- Assisted in stocking supplies, such as utensils and condiments.
- Inspected dining and serving areas to ensure cleanliness standards were met.
- Operated cash registers to process payments from customers.
- Greeted patrons upon arrival and provided them with menus.
- Maintained the kitchen area clean and sanitized at all times.
- Checked stock levels of ingredients and notified managers when more was needed.
- Set up workstations with necessary items for food preparation.
- Performed opening duties, including restocking items, setting tables.
- Took orders from customers accurately and efficiently.
- Ensured that all dishes were prepared in accordance with health regulations.
- Kept track of inventory for ordering purposes.
- Installed, configured, and maintained computer hardware, software systems, and peripherals for Point Of Sale systems.
- Tested POS systems to ensure proper functioning of components such as barcode scanners, printers, and cash drawers.
- Performed system maintenance tasks such as running diagnostics tests to detect any issues with the system.
- Resolved customer inquiries related to POS system operations both over the phone and in person.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
Parts Manager
Brooks Motor Cars
Walnut Creek, CA
01.2020 - 05.2022
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and equipment.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Provided technical advice on the selection of replacement parts.
- Conducted monthly audits of inventory control systems.
- Resolved customer inquiries related to part availability or quality issues.
- Inspected returned parts for damage before restocking shelves.
- Monitored stock levels regularly to avoid backorders or shortages.
- Collaborated with other departments to ensure timely deliveries.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
Education
Associate of Arts - Business Administration And Management
College Of Alameda
Alameda, CA08-2014
High School Diploma -
Lathrop High School
Lathrop, CA04-2012
Skills
- Interpretation support
- English & Spanish translation
- Complaint tracking
- Simultaneous interpretation
- Telesales
- Consecutive interpretation
- POS system experienced
- Financial skills
- Administrative
Certification
- High School Diploma
- AA certificate in Business accounting and management
- Current food manager certified
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
CEO's Assistant
Tacos El Autentico
01.2022 - Current
Parts Manager
Brooks Motor Cars
01.2020 - 05.2022
Associate of Arts - Business Administration And Management
College Of Alameda
High School Diploma -
Lathrop High School
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