Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mario Sanchez

Stockton,CA

Summary

Dynamic and results-oriented professional with extensive experience as a CEO's Assistant at Tacos El Autentico and Parts Manager at Brooks Motor Cars. Excelled in enhancing financial performance and customer satisfaction through innovative strategies and POS system expertise. Skilled in bilingual communication and complaint resolution, demonstrating a unique blend of administrative acumen and interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CEO's Assistant

Tacos El Autentico
Stockton, CA
01.2022 - Current
  • Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
  • Identified discrepancies in financial data and recommended corrective actions to resolve them.
  • Analyzed trends in financial performance to identify areas for improvement.
  • Developed strategies to improve efficiency of business operations and reduce costs.
  • Conducted research into industry-specific market conditions and competitor analysis.
  • Developed and implemented strategies to increase customer satisfaction with point of sale services.
  • Created daily, weekly and monthly reports for management on point of sale transactions.
  • Trained new staff on the proper use of the point of sale system.
  • Maintained an accurate inventory of all point of sale hardware and software.
  • Worked with vendors to ensure that all hardware and software were up-to-date and functioning properly.
  • Analyzed sales data to identify areas needing improvement in order to maximize sales potential.
  • Prepared and served food items according to customer orders.
  • Assisted in stocking supplies, such as utensils and condiments.
  • Inspected dining and serving areas to ensure cleanliness standards were met.
  • Operated cash registers to process payments from customers.
  • Greeted patrons upon arrival and provided them with menus.
  • Maintained the kitchen area clean and sanitized at all times.
  • Checked stock levels of ingredients and notified managers when more was needed.
  • Set up workstations with necessary items for food preparation.
  • Performed opening duties, including restocking items, setting tables.
  • Took orders from customers accurately and efficiently.
  • Ensured that all dishes were prepared in accordance with health regulations.
  • Kept track of inventory for ordering purposes.
  • Installed, configured, and maintained computer hardware, software systems, and peripherals for Point Of Sale systems.
  • Tested POS systems to ensure proper functioning of components such as barcode scanners, printers, and cash drawers.
  • Performed system maintenance tasks such as running diagnostics tests to detect any issues with the system.
  • Resolved customer inquiries related to POS system operations both over the phone and in person.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Provided translation assistance for customers with limited English proficiency.
  • Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
  • Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
  • Processed orders accurately and promptly, ensuring timely delivery of goods and services.
  • Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.

Lead Painter

Brooks Motor Cars
Walnut Creek, CA
01.2015 - 05.2022
  • Developed and maintained positive working relationships with vendors.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Prepared documents for ordering paint, parts, supplies, and equipment.
  • Coordinated delivery schedules for incoming paint orders.
  • Maintained records of all orders placed, received, and shipped.
  • Ensured accuracy in order processing and invoicing procedures.
  • Provided technical advice on the selection of replacement parts.
  • Resolved customer inquiries related to part availability or quality issues.
  • Inspected returned parts for damage before restocking shelves.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Collaborated with other departments to ensure timely deliveries.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Provided translation assistance for customers with limited English proficiency.
  • Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
  • Processed orders accurately and promptly, ensuring timely delivery of goods and services.
  • Removed surface imperfections, applied special undercoats, and sealed seams to ready surfaces for paint application.
  • Operated hand-held spray guns and automated spray paint.
  • Assisted denting personnel with taking out dents and sags to achieve smooth surface.
  • Mixed colors to create required hues and appropriately mixed thinners.
  • Met exacting tolerances when sanding and sealing final finishes.
  • Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces.
  • Spoke with [Number] customers weekly to determine automotive painting requirements and provided feedback on availability.
  • Performed buffing and finishing duties at end of each paint job.
  • Maintained equipment functionality with regular inspections, disassemblies, and cleaning of component parts.
  • Primed, painted, varnished and lacquered walls and surfaces.
  • Custom mixed colors to match customers' desired color.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Determined paint flow, viscosity and coating quality using visual inspections and viscometers.
  • High detailed and experienced paint application skills with a consistent even application.

Education

Associate of Arts - Business Administration And Management

College Of Alameda
Alameda, CA
08-2014

High School Diploma -

Lathrop High School
Lathrop, CA
04-2012

Skills

  • Interpretation support
  • English & Spanish translation
  • Complaint tracking
  • Simultaneous interpretation
  • Telesales
  • Consecutive interpretation
  • POS system experienced
  • Financial skills
  • Administrative
  • Collision repair
  • Paint blending
  • Refinishing
  • Surface preparation
  • Automated paint mixing
  • Color matching
  • Team collaboration
  • Tools maintenance
  • Vehicle preparation
  • Painting procedures

Certification

  • High School Diploma
  • AA certificate in Business accounting and management
  • I car Certified
  • Tesla Certified

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

CEO's Assistant

Tacos El Autentico
01.2022 - Current

Lead Painter

Brooks Motor Cars
01.2015 - 05.2022

Associate of Arts - Business Administration And Management

College Of Alameda

High School Diploma -

Lathrop High School

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