Mario Santilli
Garland,TX
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization brand.
Overview
21
21
years of professional experience
Work History
Senior Information Security Analyst
Dunamis Capital Partners
05.2018 - Current
- Communicated with teams to enforce security of applications and systems.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Educated and trained users on information security policies and procedures.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Monitored computer virus reports to determine when to update virus protection systems.
- Reset Domain and Admin passwords, Directory Services, Cisco, Any-Connect, Server Passwords, SAP, Zoom, ERPM, Administration, Bit Locker, VPN Remote Accesses, Software installations & Repairs
- Executive Support for CEO/VIP users with 4 hr. SLA resolution times
Information Security Analyst
Fire Starters Inc
03.2010 - 05.2018
- Assisted employees via Cisco phone, Outlook email, Skype for Business
- (HSM) Service Ticket Manager- assigned and escalated incidents for employees, contractors, and third parties
- Managed over 100 calls per day
- Verified users information through security database questions
- Reset passwords in DRA, SAP, Defender, VPN Remote Passwords
- Troubleshooted Desktops, Laptops, iPhones, Samsung, iPads, Handheld Devices, Crashes and restart
- Researched and Identified Technical Problems
Tier 2 Technical Support Specialist
Verizon Wireless
02.2004 - 03.2010
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
Software Technician
Diebold Election Systems
01.2003 - 06.2004
- Tested 30,000 voting machines for software stability and continuity
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- District on call technical assistance rover for election period
Education
Bachelor of Science - Cyber Security
Morgan State University
Baltimore, MD06.2004
Skills
- Incident Response Management
- Risk Mitigation Strategies
- Data Security
- Security Vulnerability Assessment
- Self-Motivated
- Excellent Communication
- Symantec End Point Protection
- Implementing Security Programs
Timeline
Senior Information Security Analyst
Dunamis Capital Partners
05.2018 - Current
Information Security Analyst
Fire Starters Inc
03.2010 - 05.2018
Tier 2 Technical Support Specialist
Verizon Wireless
02.2004 - 03.2010
Software Technician
Diebold Election Systems
01.2003 - 06.2004
Bachelor of Science - Cyber Security
Morgan State University
Similar Profiles
Erhan AslantürkErhan Aslantürk
Director at Naviga Capital Partners, a member of Dealbridge M&A AdvisorsDirector at Naviga Capital Partners, a member of Dealbridge M&A Advisors
MAY CLAYTORMAY CLAYTOR
Senior Registered Client Associate at Capital City PartnersSenior Registered Client Associate at Capital City Partners
Morgen SchuppMorgen Schupp
Finance Coordinator at Charlesbank Capital PartnersFinance Coordinator at Charlesbank Capital Partners
Son HuynhSon Huynh
Medical Surgical Nurse at Medical City of Las ColinasMedical Surgical Nurse at Medical City of Las Colinas
Azalia VicenteAzalia Vicente
Provider Data Specialist at HCSCProvider Data Specialist at HCSC