Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mario Santos

Leicester,MA

Summary

I have worked in Customer Service and Retail for 3 years now and have learned so much regards to assisting customers. problem solving and communication skills. I graduated High School in May of 2024 and always had good attendance and above average grades. My senior year I did an Internship at an Elementary School for 7 months helping out the gym teacher and was her assistant the whole school year and it was a very good time and a learning experience that I was very grateful for, it was a great opportunity. I enjoyed helping kids learn new things and seeing them accomplish something and improve when they were struggling always made me really happy and I had a lot of great memories during my time their. I just finished my first semester at Quinsigamond Community College, majoring in Healthcare. Next fall I decided that I am gonna do an Emergency Medical Technician program at QCC since that has always been an interest of mine and the more I look into it I am very excited to begin.

Overview

3
3
years of professional experience

Work History

Sales Ambassador

Bjs Wholesales Club
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • I have been here for almost a year and is by far my favorite job I have had so far. Knowing many departments, such as recovery,receiving but my main take away is assisting customers and always trying to find a solution and learning to be more patient. Many times I have managed the front line and was the person in charge of the front line on nights when we were short staffed.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Dishwasher

Friendly's Restaurant
03.2024 - 06.2024
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Sales Associate

TJX Companies
11.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier Helper

Park N Shop
08.2023 - 11.2023
  • Worked closely with other departments to locate items or assist customers as needed.
  • Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.

Cashier Helper

Price Chopper
04.2022 - 08.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
  • Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
  • Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.

Education

High School Diploma -

Leicester High School
Leicester, MA

Skills

  • Customer service
  • Problem Solving
  • Adaptability and Flexibility
  • Time management
  • Math

Languages

English

Timeline

Sales Ambassador

Bjs Wholesales Club
07.2024 - Current

Dishwasher

Friendly's Restaurant
03.2024 - 06.2024

Sales Associate

TJX Companies
11.2023 - 03.2024

Cashier Helper

Park N Shop
08.2023 - 11.2023

Cashier Helper

Price Chopper
04.2022 - 08.2023

High School Diploma -

Leicester High School

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