Mario Sarmiento
Sales Associate
Greenport,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic sales associate with experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Pharmacy Assistant
Greenport Drugs LLC
Greenport, NY
08.2021 - 02.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Trained new pharmacy staff on computer system and drug management protocols.
- Verified order information against computer database.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported operations with filing, copying and faxing.
- Merchandised over-the-counter goods and rotated stock.
- Organized client information into correct profiles while maintaining confidentiality.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Received, processed and entered prescription orders into pharmacy databases.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Distributed medicine and supplements from stock containers to correct packages.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Performed safety checks when dispensing medications to optimize patient safety.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Typed and printed out prescription and medication labels.
- Gathered and bagged prescriptions and prepared extemporaneous pharmaceuticals.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Requested updated prescriptions and medical information from physicians.
Sales Representative
Polo Ralph Lauren Factory Store
Riverhead, NY
08.2019 - 10.2019
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms and other bid specifications.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Window Cleaner
Torres Window Cleaning
Southold, NY
03.2019 - 09.2019
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Calculated prices, collected payments and furnished written receipts to support accounting records and help business remain profitable.
- Reported deficiencies in systems or equipment to reduce service delivery failure or risk to health, safety or environment.
- Employed modern cleaning methods to produce clean results without chemical detergents to protect environment.
- Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Supervised supplies in inventory and submitted reorder requests.
Sales Associate
7-eleven
Greenport, NY
03.2018 - 10.2018
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Business Owner
Self-employeed
Huaquechula , Mexico
07.2016 - 09.2017
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
GED -
INEA
Huaquechula, Mexico 10.2015 - 10.2015
Ged Testing
Riverhead, NY 11.2021 - Current
Skills
Secure storage of medications
Processing payments
Point-of-Sale system
Receiving incoming supplies
Interpreting orders
Answering customer questions
Product restocking
Document filing
Typing medication labels
Assisting pharmacists
Pharmacist support
Security Monitoring
Customer care standards
Recordkeeping skills
Stocking and replenishing
Professional demeanor
Cash register operation
Social perceptiveness
Product and service sales
Multi-tasking strength
Cash Handling
[Type] product knowledge
Product promotions
Problem-solving skills
Sales training
Point of sale operation
Exceptional customer service
Client Service
Excellent people skills
Customer Relations
Interpersonal communication skills
Staff Training
Problem solving strength
Product demonstration
Clerical Support
Teambuilding
Cultural Awareness
Teamwork and Collaboration
Dependable and Responsible
Attention to Detail
Training and Development
Self-Motivated
Flexible and Adaptable
Work under stressful environment
Timeline
Ged Testing
11.2021 - Current
Pharmacy Assistant
Greenport Drugs LLC
08.2021 - 02.2022
Sales Representative
Polo Ralph Lauren Factory Store
08.2019 - 10.2019
Window Cleaner
Torres Window Cleaning
03.2019 - 09.2019
Sales Associate
7-eleven
03.2018 - 10.2018
Business Owner
Self-employeed
07.2016 - 09.2017
GED -
INEA
10.2015 - 10.2015