Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mario Serrano

Summerville,SC

Summary

Proven track record of enhancing operational efficiency and customer satisfaction at Headquarter Toyota through expert management of inbound calls and proactive customer engagement. Demonstrated ability to handle heavy lifting and utilize hand and power tools effectively, honing skills at Detyen's Shipyard. Recognized for exceptional work ethic and collaborative team spirit, consistently achieving and surpassing goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Laborer

Detyen'S Shipyard
01.2024 - Current
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment in ships,vessels and draggers.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.Ships,
  • Mariner Construction

Valet Parking Supervisor

Park One
07.2022 - 12.2023
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Logged and documented parked vehicle details for accurate records.
  • Evaluated employee performance regularly against established benchmarks, recognizing top performers with rewards or promotions as appropriate.

BDC Agent

Headquarter Toyota
12.2019 - 06.2022
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Developed rapport with customers through attentive listening and personalized service recommendations.
  • Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
  • Monitored online reputation management platforms, responding to reviews diplomatically to maintain a positive brand image.

Flight Coordinator

Flying Foods Group
08.2017 - 10.2019
  • Facilitated smooth handovers between shifts by maintaining comprehensive documentation and clear communication between crew members and company staff.
  • Assisted in developing standard operating procedures on field to improve consistency in service delivery across the fleet.
  • Coordinated emergency response efforts during incidents or crises to ensure swift resolution and minimal disruption to operations.
  • Improved on-time performance, coordinating closely with ground support teams and air traffic control.

Warehouse Worker

Flying Food Group
07.2016 - 07.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

No Degree - Plhebotomy

Universal Vocational Institute
Hialeah, FL
03.2016

Skills

  • Hand and power tools
  • General tool knowledge
  • Debris and trash removal
  • Organization

Certification

  • Certified Forklift Operator,
  • JLG Operator

Languages

English
Native or Bilingual
Portuguese
Full Professional
Spanish
Native or Bilingual

Timeline

General Laborer

Detyen'S Shipyard
01.2024 - Current

Valet Parking Supervisor

Park One
07.2022 - 12.2023

BDC Agent

Headquarter Toyota
12.2019 - 06.2022

Flight Coordinator

Flying Foods Group
08.2017 - 10.2019

Warehouse Worker

Flying Food Group
07.2016 - 07.2017

No Degree - Plhebotomy

Universal Vocational Institute

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Mario Serrano