Mario Silvera
Clerk 3
Ruther Glen,VA
Summary
Seeking a position requiring strong computer skills, sharp attention to detail, and consistency in the Security Professional field.
Summary of Qualifications: U.S. Citizen- Secret Security Clearance with over four years of experience as a Security Specialist and Assistant Facility Security Officer. Knowledge of National Industrial Security Program Operating Manual (NISPOM). Excellent communication skills with the ability to meet deadlines and set and obtain organizational security goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Clerk 3
Breakforth Solutions
Reston, VA
08.2021 - Current
- Webex support admin
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Manage, create WebEx accounts and troubleshoot issues for DOJ personnel
- Troubleshoot Remedy ticket tracking system and Cisco jabber system
- Complete service now tickets and answer emails for DOJ employees o
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Mange calls from the public and direct them to the DOJ department they are look for
- Complete and submit phone and admin reports
- Produced high-quality communications for internal and external use.
- Created reports and developed improvements and enhancements to automate records and file systems.
Computer Operator
Abel Staffing
Harrisburg, VA
07.2022 - 12.2022
- Generated reports covering details about data, system operation and error monitoring.
- Managed output quality and control of system documents processed on assigned equipment.
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
- Input data sets into databases, verifying storage of processed information.
- Retrieved information and performed data entry using appropriate computer programs.
- Red hat linux for system admin privileges and database checks as well as trouble shooting database issues
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
Security Specialist
Shield America, LLC
Stafford, VA
01.2015 - 10.2022
- Ensure proper distribution and issuance of all departmental identification media, including I.D
- Cards and credentials
- Maintain HSPD-12 Personal Identity Verification (PIV) card system to ensure accountability of services provided to all DOJ personnel
- Maintain the live scan fingerprint technology system to ensure that fingerprinting capability for DOJ Personnel and Contractors is available
- Serve as the primary representative of the I.D
- Media Center for handling customers’ requests
- Complete the monthly I.D
- Media services report
- Collaborate with key stakeholders to determine areas of optimization, deconstruct issues, and develop a solution approach to issues that arise
- Review OBD 232 forms for accuracy, and update AEGIS accordingly
- Fingerprint incoming DOJ personnel for background check
- Issue PIV and temporary Automated Electronic Guard Information System (AEGIS) Cards to DOJ employees and contractors
- Troubleshoot Information Technology and Access issues for PIV cards
- Ensure legal documents are accurately presented and transferred to the DOJ Legal Department
- Serve as the Assistant Security Specialist and assist Facility Security Officer (FSO) with all security programs
- Review Personnel Security Clearance and Periodic Re-investigation using eQip and Defense Information Security System (DISS) to provide feedback to subject and FSO
- Review D.D
- Form 254 for compliance and security requirements
- Create and maintain all required reports for security programs
- Review DISS and provide status regarding security-related issues to security applicants
- Monitor deadlines of security applications and forward reminders to appropriate personnel as needed
- Review and Process packages for security clearances
- Process National Agency Check with Law & Credit Checks (NACLC - T3) and NACLC PR (T3R)
- Review and provide status on Single Scope Background Investigation (SSBI) and Periodic Reinvestigation (SBPR)
- Assess and provide status on positions requiring suitability requirements (National Agency Check (NAC), National Agency
- Check with Written Inquiries (NACI), Background Investigation (B.I.), Moderate Risk Background Investigation (MBI), High-Risk Background Investigation, Position of Public Trust).
- Provided safety reports and data analysis to building managers to inform security processes.
Credentials Coordinator
DOJ
Washington, DC
07.2019 - 08.2021
- Assist in the daily operation of computer systems
- Carry out all tasks on the daily checklist under supervision
- Finger printing for background checks
- Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations
- Report all problems to Senior Computer Operator or Technology Section Supervisor
- Take appropriate follow-up action on all customer queries under supervision
- Report incidents to more senior personnel as appropriate
- Assist in the recovery activities necessary to restore normal operations
- Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent
- Provide training to new employees as required
- Directed activities of workers searching records and provided technical guidance as necessary.
- Track and document all issue using a tracking system
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
Education
Bachelor of Science - Information Technology
Stratford University
Falls Church, VA 03.2018 - 08.2022
Skills
Proficiency in Windows Application, Microsoft computer system, and software-Outlook, Excel, Word, and PowerPoint
File and database management
Mail processing
Administrative support
Telephone etiquette
Proficient in Red hat Linux
Designing security controls
Erecting firewalls
Data security
Qualys Cloud Platform
Interests
Proficiency in databases such as AEGIS, C-CURE, and US Access
Fingerprinting for background checks for federal investigations Gaming license in the state of Virgina
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Computer Operator
Abel Staffing
07.2022 - 12.2022
Clerk 3
Breakforth Solutions
08.2021 - Current
Credentials Coordinator
DOJ
07.2019 - 08.2021
Bachelor of Science - Information Technology
Stratford University
03.2018 - 08.2022
Security Specialist
Shield America, LLC
01.2015 - 10.2022