Mario Stahl
Lehigh Acres,FL
Summary
I have worked in the customer service / hospitality department for the whole of my professional career. I enjoy working with people on a daily basis and can honestly say that I am a people person. I want to direct my attention to more challenging jobs that allow me the room to grow as a person as well as an employee. I have always enjoyed working with detailed oriented tasks and wish to do a job that will give me the benefit of feeling like I have learned and earned my experience.
Overview
9
9
years of professional experience
Work History
Showroom Manager
City Furniture
05.2021 - Current
- Follow through with client requests to resolve problems.
- Help associates close sales on a daily basis to achieve sales targets.
- Retain accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Train and coach sales staff to improve their product knowledge and enhance skills.
Warehouse Associate Team Lead
Grove Collaborative
06.2020 - 03.2021
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Evaluated supplies and product to check for quality issues and returned unacceptable materials to obtain replacements.
- Trained incoming employees on how to pick boxes and the daily procedures.
- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Supervised warehouse operations by managing 45 employees during 13 hour shifts.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
Outside Services
Cypress Lake Golf Club
03.2018 - 03.2020
- Daily interaction with over 100 golf club members, providing outstanding customer service
- Responsible for training new hires to assure that work was done according to code
- Keen attention to specific needs of club members
- Development and employment of outstanding conflict management skills
- Maintenance and upkeep of golf course amenities
Tennis Instructor & Outside Services
Estero Golf & Country Club
04.2015 - 04.2018
- Tennis instructor for groups, including children
- Adept at lesson plan development, progress tracking, and follow up to ensure continued student improvement
- Individualized expert instruction to maximize and improve student performance
- Daily interaction with over 100 golf club members, providing outstanding customer service
- Responsible for training new hires to assure that work was done according to code
- Keen attention to specific needs of club members
- Development and employment of outstanding conflict management skills
Education
General Education
FLORIDA SOUTHWESTERN STATE COLLEGE
Fort Myers, FLHigh School Diploma -
GATEWAY CHARTER HIGH SCHOOL
Fort Myers, FL05.2014
Skills
- Customer Service (7 years), Customer Care, Customer Support
- Conflict management
- Instruction
- Lesson plan
- Progress management
- Good listening skills
- Quick learner
- Money handling
- Specialty guest services
- Sales
Timeline
Showroom Manager
City Furniture
05.2021 - Current
Warehouse Associate Team Lead
Grove Collaborative
06.2020 - 03.2021
Outside Services
Cypress Lake Golf Club
03.2018 - 03.2020
Tennis Instructor & Outside Services
Estero Golf & Country Club
04.2015 - 04.2018
General Education
FLORIDA SOUTHWESTERN STATE COLLEGE
High School Diploma -
GATEWAY CHARTER HIGH SCHOOL