Mario Tapia
EL PASO,TX
Summary
Dynamic educator with a proven track record at Southwest Key Programs, where I designed trauma-informed curricula and enhanced student engagement. Skilled in staff training and development, I fostered a collaborative environment that boosted morale and retention. Adept in communication and conflict resolution, I advocate for culturally responsive practices that honor diverse backgrounds. Knowledgeable Lead Teacher with strong leadership background, excellent program management expertise and devotion to meeting learning needs of each student. Well-organized in planning lessons and activities to diversify instruction and engage students. Analytical problem-solver successful in calmly approaching classroom or student personal problems to devise appropriate interventions and resolve concerns.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Teacher
Southwest Key Programs
El Paso, TX
05.1999 - 03.2025
- Designed and implemented trauma-informed curricula tailored to the needs of unaccompanied children.
- Spearheaded initiatives that improved student engagement and learning outcomes.
- Mentored and coached a diverse team of educators, increasing staff retention and morale.
- Partnered with clinicians, case managers, and legal staff to ensure coordinated care and education.
- Advocated for culturally responsive practices that honored students’ backgrounds and identities.
Service Representative
Social Security Administration
El Paso, TX
06.2010 - 01.2012
- Streamlined the appointment scheduling process, improving access for vulnerable populations.
- Delivered empathetic, multilingual service in high-volume environments.
- Guided individuals through complex benefit systems with clarity and patience.
Substitute Teacher
Ysleta Independent School District
El Paso, TX
03.1999 - 05.1999
- Maintained classroom consistency across multiple subjects and grade levels.
- Fostered productive learning environments through flexibility and positive reinforcement.
Education
B.A. -
University of the Incarnate Word
01.1998
Skills
- Staff Training & Development
- Cross-functional Team Coordination
- Program Management
- Trauma-informed Pedagogy
- Culturally Responsive Teaching
- Mentorship & Counseling
- Communication & Empathy
- Conflict Resolution
- Adaptability & Resilience
Certification
First Aid
CPR
Crisis Prevention Intervention
Residential Child and Youth Care Professional Trainer
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Service Representative
Social Security Administration
06.2010 - 01.2012
Lead Teacher
Southwest Key Programs
05.1999 - 03.2025
Substitute Teacher
Ysleta Independent School District
03.1999 - 05.1999
B.A. -
University of the Incarnate Word
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