Mario Torres Alfaro
Cockeysville,MD
Summary
Results-driven professional with extensive experience in hotel operations and order picking. Known for exceptional organization and teamwork skills, consistently achieving high service standards and optimizing processes to drive efficiency and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Picker
Amazon
Dundalk, Maryland
06.2024 - 12.2025
- Picked customer orders accurately and efficiently from inventory shelves.
- Operated handheld scanner to track items and update inventory systems.
- Maintained cleanliness and organization in the picking area.
Hotel supervisor
M&G Hotel Services
Baltimore, Maryland
02.2019 - 05.2024
- Supervised daily hotel operations to ensure guest satisfaction and service quality.
- Trained and mentored staff on customer service and operational procedures.
- Coordinated room assignments and managed housekeeping schedules effectively.
- Handled guest inquiries and resolved complaints in a timely manner.
Languages
Spanish
Native/ Bilingual
Timeline
Picker
Amazon
06.2024 - 12.2025
Hotel supervisor
M&G Hotel Services
02.2019 - 05.2024