MARIO TOUSSAINT
Lauderdale Lakes,FL
Summary
To obtain a position as a Medical Assistant in a fast paced facility that promotes growth.
Customer-oriented Job Title committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over Number calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2025
2025
years of professional experience
Work History
Driver
Instacart
02.2019 - Current
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Kept accurate records of deliveries and customer signatures.
- Managed fuel consumption and expenses for vehicle operations.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Delivered packages to customers in a timely and efficient manner.
- Logged deliveries, drop-off times and special conditions in company system.
Manager
Jack Master paint
Lauderhill, Florida
09.2019 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Medical Assistant
Laclinique300
Wilton Manors, FL
01.2008 - 02.2020
- Sales Assistants
- Assist costumers when needed
- File records
- Perform EKGs
- Handle cash
- Injury incident report
- DNA test
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
Supervisor
Samanta hotel
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Worked closely with human resources to support employee management and organizational planning.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
EKG , Vital Signs, Venipuncture, HIPAA certification, OSHA certification, CPR certification, Telephone triage, Appointment scheduling, Injections, Administrative Skills, ICD-9, CPT coding Ability to type 42 wpm, Experience with Microsoft Office 2008 -
Med Vance Institute
Lauderdale, FlSkills
- Best Practices Management
- Effective Customer Communication
- Information Updates
- Special Orders
- Exam Prep
- Stock Ordering
- Credit Adjustments
- Billing Procedures
- Customer Service and Assistance
- Bank Deposits
- Electronic Filing System
- Daily Logs
- Maintaining Clean Work Areas
- Strategic Thinking
- Promotional Events
- Organizational Systems
- Inbound and Outbound Calling
- Complaint resolution
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Shipping and receiving understanding
- Customer Service
Affiliations
DILLARD HIGH SCHOOL Fort-Lauderdale, Fl 2005-2008
MedVance institutions
Timeline
Manager
Jack Master paint
09.2019 - 09.2024
Driver
Instacart
02.2019 - Current
Medical Assistant
Laclinique300
01.2008 - 02.2020
Supervisor
Samanta hotel
EKG , Vital Signs, Venipuncture, HIPAA certification, OSHA certification, CPR certification, Telephone triage, Appointment scheduling, Injections, Administrative Skills, ICD-9, CPT coding Ability to type 42 wpm, Experience with Microsoft Office 2008 -
Med Vance Institute