Mario Trevino
Mission,TX
Summary
Currently Store Leader at QUICK QUACK CARWASH with a proven track record in employee engagement and team management. Successfully boosted sales through effective customer service. Expertly coached staff to enhance performance, fostering a results-driven culture that elevated brand awareness and customer satisfaction among our community.
Overview
19
19
years of professional experience
Work History
Store Leader
QUICK QUACK CARWASH
08.2023 - Current
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Elevated team performance with motivational approach and excellent training abilities.
General Manager of Operations
Whataburger Restaurants LLC
02.2006 - 02.2021
- Provided employees with guidance in handling difficult problems in resolving escalated complaints or disputes.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Presented operation metrics and data to company executive and director for review.
- Implemented cost-saving initiatives to reduce overheads costs.
- Managed the daily operations of multiple departments to maximize efficiency.
- Resolved conflicts between employees and departments.
- Maintained professionals working relationships and promoted open lines of communication with staff.
- Conducted regular walkthrough and inspections of company facilities to verify adherence to safety standards.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Reviewed financial statements, sales reports, and other performance data due to measure productivity.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
- Created an environment of open communication between departments that improved collaboration among teams.
Education
High School Diploma -
MISSION HIGH SCHOOL
Mission, TX05-2007
Skills
- Employee engagement
- Store operations
- Team management
- Team leadership
- Customer service
- Delegating work
- Critical thinking
- Integrity
- Employee coaching
- Performance assessment
- Leadership enablement
- Decision making
Languages
Spanish
Full Professional
Timeline
Store Leader
QUICK QUACK CARWASH
08.2023 - Current
General Manager of Operations
Whataburger Restaurants LLC
02.2006 - 02.2021
High School Diploma -
MISSION HIGH SCHOOL
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