Mario Valdelamar
New Braunfels,TX
Summary
Accomplished managing with 10+ years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers. Energetic employee with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Banking Specialist
Bank Of America
10.2018 - Current
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Helped customers prepare documents required to complete transactions and process requests.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Identified customer desires and goals through needs-based sales tactics.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Calculated fees due, interest and change for customer transactions.
Business Sales Representative
Spectrum
07.2017 - 07.2018
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Quoted prices, credit terms and other bid specifications.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
Operation Team Manager
Alorica/West Telemarketing
09.2012 - 07.2017
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Established and maintained performance, quality and service standards for professional customer care.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Facilitated meetings to communicate team performance goals and results.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Implemented training programs to maximise team member development and potential.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Developed performance measurement strategies, identifying areas for improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Traveled to various locations in and out of country to implement training for managers and employees to better understand business objectives.
Headwait/Key/Bartender
Outback Steakhouse Restaurant
05.2004 - 06.2012
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Closed end of night sales and tips to maintain correct end of night cash drops.
- Worked as front of house key (Manager) to handle any issues in relations to customers as well as staff needs
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Judson High School
Converse, TX06.2002
Skills
- Banking Product Sales
- Banking Standards
- Sales Tactics
- Bank Services
- Account Updates
- Customer Care
- Account Monitoring
- Cash Handling and Management
- Customer Relationship Management
- Training Classes
- Balance Cash Drawers
Timeline
Banking Specialist
Bank Of America
10.2018 - Current
Business Sales Representative
Spectrum
07.2017 - 07.2018
Operation Team Manager
Alorica/West Telemarketing
09.2012 - 07.2017
Headwait/Key/Bartender
Outback Steakhouse Restaurant
05.2004 - 06.2012
High School Diploma -
Judson High School
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