Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Technical Lead
Bonded filter solutions
Nashville, TN
06.2017 - 09.2023
Identified opportunities to improve system performance, scalability, and reliability.
Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
Trained technical personnel according to company and industry standards.
Developed work teams and delegated tasks according to employee strengths.
Connected with clients to identify needs and provide helpful solutions.
Guided staff members through technical challenges and identified areas needing improvement.
Engineering Technician
HW Staffing Solutions
Leominster, MA
04.2016 - 05.2017
Conducted research to develop and improve engineering processes and products.
Performed tests on prototype designs to evaluate product performance.
Receiving Lead
Potpourri Group Inc.
Whitinsville, MA
10.2015 - 03.2016
Received, inspected and recorded incoming shipments of raw materials, components and finished products.
Verified quantity, quality and type of items received to ensure accuracy against purchase orders.
Maintained accurate records of inventory levels, deliveries and returns in the company's database system.
Organized warehouse space for efficient storage of goods and stock rotation.
Lead Cable Technician
M&M Communications
Warwick, RI
06.2010 - 09.2015
Installed and tested coaxial cable, fiber optic cables, and other related equipment.
Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
Trained junior technicians on best practices for installing cabling systems according to industry standards.
Conducted regular inspections of existing cable infrastructure to identify potential areas of improvement.
Developed detailed documentation describing the layout of each cabling network after completion of an installation project.
Measured signal strength at utility poles.
Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
Laid out cabling plans and ran through buildings to desired locations.
Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Digital Cable Technician
TriWire Engineering Solutions
Woburn, MA
Installed and configured digital cable boxes, modems, routers, and switches. according to service level agreements.
Troubleshot network connectivity issues between modem and routers and the main server.
Repaired physical damage to cabling caused by weather conditions or accidents.
Resolved customer complaints regarding technical services such as installation or repair work.
Assisted other technicians with complex repairs and installations as needed.
Used tools, equipment and vehicles to avoid injuries and mishaps.
Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
Field Technician Supervisor
C&J communications
Lunenburg, MA
02.2005 - 03.2010
Provided technical guidance to field technicians.
Supervised the installation and maintenance of telecommunications equipment.
Created and implemented procedures for testing, troubleshooting, and repairing telecom systems.
Monitored technician performance and provided feedback and coaching.
Developed training plans for new employees in the field.
Assigned tasks to field technicians based on their skill level and experience.
Performed quality assurance checks on completed installations.
Tracked technician hours worked on each job assignment using a time tracking system.
Drove company vehicles to and from customer locations to perform field maintenance.
Applied company safety policies consistently when performing daily tasks.
Utilized handheld device to update work order status.
Recruited and trained new employees to meet job requirements.