Nicole Jimerson
Buffalo,NY
Summary
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Focused cashier with strong understanding of retail operations. Offering excellent experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Irish Carbonic
2021.06 - Current
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into system.
- Processed sales transactions using POS system.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Maintained energy and enthusiasm in fast-paced environment.
- intake and process paperwork electronically.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
Substitute Teacher Aide
Buffalo Public Schools
2016.12 - 2017.05
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Promoted student progress by assisting with assignments and special projects.
- Encouraged continuous development for students of all ages through proactive in-class assistance.
- Monitored students during transitional and non-class times such as lunch periods and recess.
- Adapted curricula and lesson plans to specific abilities and interests of each child through personalized attention and small group instruction.
Head Cashier
The Home Depot
2014.04 - 2017.05
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
- Analyzed purchases for signs of fraud.
- Oversaw group of [Number] cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Customer Service Phone Representative
Installs Inc.
2010.06 - 2010.11
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Resolved customer complaints and addressed emergency requests and needs.
Overnight Cashier
TOPS Market LLC
2008.10 - 2010.04
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Delivered expert, friendly service at all hours to serve every customer need.
- Operated cash register to record all transactions accurately and efficiently.
- Used POS system to enter orders, process payments, and issue receipts.
Education
GED -
Early Adult Education
Buffalo, NY07.2013
Skills
- Customer assistance
- POS Systems
- Identification Checks
- Cash Drawer Management
- ID Verification
- Team Leadership
- Accurate Money Handling
- Product Knowledge
- Time Management Strength
- Schedule Coordination
- Opening and Closing Procedures
- Call Management
- Escalation management
- Complaint resolution
- Data Entry
- Data Collection
- Appointment Scheduling
- POS systems expert
- Order Processing
- Payment Processing
- Route Management
Timeline
Customer Support Specialist
Irish Carbonic
2021.06 - Current
Substitute Teacher Aide
Buffalo Public Schools
2016.12 - 2017.05
Head Cashier
The Home Depot
2014.04 - 2017.05
Customer Service Phone Representative
Installs Inc.
2010.06 - 2010.11
Overnight Cashier
TOPS Market LLC
2008.10 - 2010.04
GED -
Early Adult Education
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