Mario Walls

Customer Managment

Marietta,GA

Summary

CAREER OBJECTIVE Compassionate and dedicated representative with over 15 years of experience in customer relations and service management. Skilled in providing support within recovery environments, focusing on individual needs and fostering a supportive atmosphere. Strong track record of exceeding customer expectations, utilizing effective communication, and adapting to diverse challenges. Eager to leverage my experience in a social services role to promote recovery and well-being. Willing to relocate: Anywhere Authorized to work in the US for any employer.

Overview

years of professional experience

Work History

Insurance Agent

State Farm

05.2016 - 12.2024

May 2016 - Dec 2024 - Provided empathetic support to clients navigating complex insurance policies and billing inquiries, ensuring a clear understanding of their options.
Developed and maintained long-term relationships with clients, facilitating a sense of security and trust during challenging situations.
Collaborated with team members to implement customer feedback, improving service delivery and enhancing customer satisfaction.
State Farm, Dunwoody, GA Agent/Retention

Support Manager

Convergent, Inc

02.2005 - 11.2016

Feb 2005 - Nov 2016 - Managed customer calls regarding power outages and damages, demonstrating active listening and problem-solving skills.
Assisted clients in crisis situations, providing timely information and emotional support to alleviate concerns.
Educated customers on resources available for recovery from power-related damages, fostering resilience and empowerment.
Even connecting with community support options when long time vast outages happen.
Assisted clients with online resources and automated systems, ensuring accessibility and ease of use for all individuals and corporations.
Convergent, Dunwoody, GA Support/Manager

Education

Some college - Business

Atlanta Metropolitan State College

Atlanta, GA

01.1997

Skills

Crisis management
Disaster recovery
Wellness coaching
Problem solving
Insurance Sales

Account Management
Customer service
Formally Licensed insurance agent
Professionalism and ethics
Quotes and sales

Additional Information

RELEVANT SKILLS - Crisis Intervention: Adept at providing support to individuals facing crises, with a focus on empathy and understanding. Through available community service options. With community outreach through community service programs. Even with family financial options through 401k or banking investments.
Communication: Strong verbal and written communication skills, facilitating effective interactions with diverse populations.
Problem Solving: Proven ability to assess situations quickly and develop effective solutions in high-pressure environments.
Team Collaboration: Experience working collaboratively with multidisciplinary teams to enhance service delivery and client outcomes.
Resource Navigation: Knowledgeable in connecting individuals with community resources and support systems for recovery and wellness.

Timeline