Mario Zapata
Mission,TX
Summary
Proven leader in the hospitality sector, adept at elevating customer experiences and streamlining operations at On the Grill Restaurant. Excelled in team management and inventory control, boosting efficiency and customer satisfaction. Skilled in POS system operation and staff scheduling, consistently achieving top-notch service standards. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Knowledgeable Desired Position with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations. Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
On the Grill Restaurant
07.2016 - 03.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Server
Santa Fe Steak House
10.2021 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Busboy/Server
Indian Wells Chamber Of Commerce
09.2001 - 05.2004
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Server
Fromage Bistro & Wine Lounge
10.2011 - 09.2014
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server/ Bartender
Cimarron Country Club
06.2004 - 08.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Highschool Diploma -
Sharyland Hs
Mission, TXN//A - Accounting
South Texas College
McAllen, TXSkills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Shift Management
- Customer-Oriented
- Organization and prioritization
- Complaint resolution
- Food Service Background
- Staff Scheduling
Timeline
Server
Santa Fe Steak House
10.2021 - 11.2023
Restaurant Manager
On the Grill Restaurant
07.2016 - 03.2024
Server
Fromage Bistro & Wine Lounge
10.2011 - 09.2014
Server/ Bartender
Cimarron Country Club
06.2004 - 08.2011
Busboy/Server
Indian Wells Chamber Of Commerce
09.2001 - 05.2004
Highschool Diploma -
Sharyland Hs
N//A - Accounting
South Texas College
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