Mario Formoso
Pensacola,United States
Summary
Enlisted in the United States Navy four years on active duty, honorable discharged on October 2010. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Technology Analyst with well-rounded background implementing new technological solutions and improvements as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships that lead to extended engagements and business opportunities.
Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
17
17
years of professional experience
Work History
Information Technology Analyst / Senior Consultant
Booz Allen Hamilton, BAH
Pensacola, FL
12.2019 - 05.2023
- Evaluated and adopted new technologies to address changing industry needs.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Manage multiple tasks in demanding fast-paced environment and communicate effectively to stakeholders, managers and staff to ensure projects meet their deadlines and stay on baseline for their lifecycle.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Gathered requirements for ongoing projects and organized details for management use.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Oversaw productivity streams for ongoing and special projects.
- Maintaining Office 365 Environment over 100 users for Naval Education and Command (NETC) Daily tasks include: Resetting passwords, making new accounts, troubleshoot end-user issues, push updates and provide end-user support.
- Schedule and providing feedback with DOD Vendors and create action plans in order to fulfill customer / client needs
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Researched and tested collaboration and software tools used for learning environments
- Maintained project charters and project schedules for Department of Defense clients
- Knowledge of user roles and permissions, problems, implementation, maintenance of courses, and reporting and troubleshooting user problems in Moodle.
Program Coordinator and Business Analyst
Capstone Corporation
12.2018 - 12.2019
- Monitored and maintained project schedule, documentation, progress and change requests and provide weekly status updates
- Communicated audit results and provided recommendations to Project Manager / Stakeholders / Management
- Conducted project audits for over 15 different projects while reviewing changes to project staffing, scheduling, and resources
- Prepared project plans, proposals, schedules, budgets, communications and staffing requirements
- Worked closely with software and operations engineers to ensure requirements are implemented as required, in line with standard practices, and functional in all environments (Development, Pre-Production, Production)
- Documented process flows and developed requirements for functional improvements and enhancements
- Collaborated with product and engineering team members to define and develop new product concepts
- Tracked data problems and analyzed information to find root causes
- Coordinated strategic flow of business intelligence data to users
- Evaluated software development project plans and recommended adjustments
- Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflow
Metrics And Data Analytics Analyst
General Dynamics Information Technology Inc
12.2017 - 12.2018
- Lead/participated in analytical investigations aimed at addressing specific business and clinical situations using data with emphasis on identifying and interpreting trends
- Worked with databases and data loading developmental team, on as-needed basis to influence structure of database tables and indexes to better support reporting needs
- Participated in design, development, implementation and support Business Intelligence (BI) and analysis tools
- Developed Master Test Plan for over 50 database and warehouses that connect to in-house databases, as well as supported System Software Test Plans
- Resolved warehouse performance and access problems by troubleshooting
- Created data warehouse models to direct aspects such as sourcing, transformation and extraction
- Coordinated strategic flow of business intelligence data to users
- Analyzed and tracked data to prepare forecasts and identify trends
- Used coordination and planning skills to achieve results according to schedule
Medical Support Assistant
United Stated Navy
01.2014 - 12.2017
- Set up patient charts and documented information in various company software
- Maintained electronic medical records for all 100s of clients / patients
- Entered patient's insurance, demographic and health information into software and confirmed records
- Pulled patient records and transferred information to appropriate parties
- Managed day-to-day functions of office
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives
- Organized patient records to research records, extract medical information and review records for completeness and accuracy
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Security Supervisor
AlliedBarton Security Services
01.2012 - 05.2014
- Developed and implemented training methods to promote improved officer performance
- Spearhead use of high-tech surveillance software to provide full security coverage for Ascend Performance Materials Chemical Plant
- Conducted site reviews and security audits and made recommendations to management based on findings
- Provided security team leadership and contributed to on-call duties
- Conducted random car inspections in accordance with Homeland Security procedures for over 1,000 vehicles and over 3,500 employees
- Managed staff schedules for all shifts and events to minimize overtime costs
Database And Server Operator
Platinum Group Security "Citrix"
02.2011 - 11.2012
- Controlling incoming and outgoing phone calls for over 1,000 employees
- Proficiency in working with windows vista, windows 7, Windows 10, windows apps; Excel, PowerPoint
- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
- Communicated with vendors to resolve network outages and periods of reduced performance
- Diagnosed and troubleshooting UNIX and Windows processing problems and applied solutions to increase company efficiency
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Database Administrator / Intelligence Specialist
United States Navy
03.2008 - 10.2010
- Responsible for collecting information from various military branches and sources to verify collected data for accuracy and reliability
- Prepared operation, navigation and intelligence briefings for supervisors
Proven strong knowledge of workforce assessment and assignment of projects, recognized for strong logistics expertise and oversaw operational and intelligence information - Handled Top Secret/ SCI material daily in work center, trained personnel how to properly open and close Top Secret safe in order to obtain daily-classified documents
- Responsible for updating over 3,000 Top Secret material and procedures weekly for Battle Group Commanders
- Prepared numerous Intelligence briefings and presentations daily for supervisors
Trained new personnel on new equipment and software for daily use - Updated and maintained personnel records in database
- Experience handling Top Secret material daily
- Performed scheduled and unscheduled ocean region shifts, create and implement transmission plans, diagnose and resolve system faults, malfunctions, outages and technical support via phone, email and remote administration
- Supervised 20 man watch team requiring 24/7 manning, included Horn of Africa (HOA) and Somalia deployments
- Created useful intelligence products to support field operations
- Kept up-to-date on mission objectives by researching intelligence targets to understand their significance in geopolitical context
Senior Global Command And Control Center Specialists
United States Navy
10.2006 - 10.2010
- Maintain and monitor SIPRNET (Classified) and NIPRNET (Unclassified) Exchange Bridgehead Servers and accounts supporting over 5,000 Afloat End Users while on deployment
- Performed scheduled and unscheduled ocean region shifts, create and implement transmission plans, diagnose and resolve system faults, malfunctions, outages and technical support via phone, email and remote administration
- Supervised 20 man watch team requiring 24/7 manning, included Horn of Africa (HOA) and Somalia deployments
- Created useful intelligence products to support field operations
- Kept up-to-date on mission objectives by researching intelligence targets to understand their significance in geopolitical context
Education
Bachelor of Science - Cyber Security
Pensacola State College
Pensacola, FL08.2020
Associate of Arts -
Pensacola State College
Pensacola, FL2015
High School Diploma -
James W. Mitchell High School Adult Education
New Port Richey, FL2010
Skills
- Data Analysis / Oracle
- Data Extracting / SQL Experience
- IT Support / Network Experience
- Operating Systems
- Teamwork / Collaboration
- Proficient in Microsoft 365 Applications
- QA Analysis / Software Testing
- Project Management
- Project coordination
- IBM Cognos Experience
- Analytics and problem resolution
- Project documentation
Additional Information
New Horizons Computer Learning Center Pensacola, FL
- CompTIA A + Certification Course
- CompTIA Network + Certification Course
- Microsoft 20687 Configuring Windows 8.1 Course
- Microsoft 20688 Managing and Maintaining Windows 8 Course
- Microsoft 20410 Installing and Configuring Windows Server 2012 Course
Pensacola State College Bachelor's Degree in Cyber Security
- Cisco CCENT Introduction to Network Class 1 of 4
- Cisco CCENT Routing and Switching Essentials Class 2 of 4
- Cisco CCENT Scaling Networks Class 3 of 4
- Cisco CCENT Connect Networks 4 of 4
- Cisco CCNA Security
- CNT35214 Mobile Security
- CNT3411 Security Operations
- CIS1350C Security Awareness
- CIS3361 Security Testing and Auditing
- CAP2134C Data Base Security
- CIS3367C Operating Systems Security
- CIS3615C Secure Software Development
- CIS4201 Laws and Legal Aspects of Information Technology
- CTS1390C Install & Configure Windows Server -Microsoft® MCSA Certification Course
- CTS2149 Fundamentals of Project Management - CompTIA Project+ Certification Course
- CTS1300C Administering Microsoft Windows Workstation Certification Course
- CTS2318 Information Security Management "ISACA CISM "Certification Course
- CET2934 Computer Information Technologies Professional Project
- CTS2120C Security + CompTIA Security+ Certification Course
Currently working on CompTIA Security + Certification will have by the end of June 2023.
Timeline
Information Technology Analyst / Senior Consultant
Booz Allen Hamilton, BAH
12.2019 - 05.2023
Program Coordinator and Business Analyst
Capstone Corporation
12.2018 - 12.2019
Metrics And Data Analytics Analyst
General Dynamics Information Technology Inc
12.2017 - 12.2018
Medical Support Assistant
United Stated Navy
01.2014 - 12.2017
Security Supervisor
AlliedBarton Security Services
01.2012 - 05.2014
Database And Server Operator
Platinum Group Security "Citrix"
02.2011 - 11.2012
Database Administrator / Intelligence Specialist
United States Navy
03.2008 - 10.2010
Senior Global Command And Control Center Specialists
United States Navy
10.2006 - 10.2010
Bachelor of Science - Cyber Security
Pensacola State College
Associate of Arts -
Pensacola State College
High School Diploma -
James W. Mitchell High School Adult Education