Summary
Overview
Work History
Education
Skills
Websites
Areas Of Excellence
Prior Experience
Additional Competencies
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Languages
Timeline
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MARIO A. DAVILA

Devine

Summary

Dynamic operations leader with a proven track record at The Law Offices of Michael S. Lamonsoff, driving a 25% reduction in unanswered inquiries. Expert in strategic planning and team leadership, adept at enhancing performance through effective training and cross-functional collaboration. Skilled in Salesforce and vendor negotiation, delivering impactful results in high-pressure environments.

Overview

2026
2026
years of professional experience

Work History

Office Manager

The Law Offices of Joe A. Gamez
San Antonio
03.2024 - Current
  • Company Overview: Personal Injury Law Firm
  • Worked closely with the Business Manager to oversee Pre-Litigation and Paralegal staff.
  • Personal Injury Law Firm
  • Interviewed, vetted and hired all Pre-litigation and Paralegal staff.
  • Chaired weekly Attorney meetings for the purpose of reviewing statues of limitations and other pressing litigation deadlines.
  • Established new systems and Key Performance Indicators in order to track staff productivity.
  • Provided daily reports to ownership on Key Performance Indicators.
  • Regularly met with staff regarding meeting KPIs.
  • Regularly met with Managing Attorneys with regard to efficiently improving quality of work of support and paralegal staff.
  • Reviewed and negotiate vendor contracts.
  • Worked closely with medical providers and funding companies to maintain smooth business operations.

Chief Operating Officer

The Law Offices of Michael S. Lamonsoff
New York
06.2022 - 04.2023
  • Company Overview: High profile Personal Injury Law Firm
  • Worked closely with the CEO to develop and implement Post-Covid growth plan.
  • High profile Personal Injury Law Firm
  • Hired and managed a marketing team curating a brand and overseeing traditional as well as digital marketing initiatives.
  • Vetted and hired thirty percent of staff including HR director and attorneys.
  • Oversaw daily review of potential case reducing number of unanswered inquiries by 25 percent.
  • Responsible for communication with network of attorneys to whom cases are referred and collecting appropriate fees.
  • Instrumental in expansion into off-site co-working space while negotiating additional space on an additional floor.
  • Provided reports to CEO on Key Performance Indicators (KPIs) biweekly.
  • Regularly met with managers of specific department regarding meeting KPIs.
  • Regularly met with Managing Attorneys with regard to efficiently improving quality of work of support and paralegal staff.
  • Reviewed and negotiate vendor contracts.

Director of Operations/Chief of Staff

Binder & Binder
New York
01.2006 - 01.2022
  • Company Overview: America's Premier Social Security Disability Advocates managing at peak 55K+ cases via 30 offices and 1100+ employees nationwide
  • Progressed quickly through increasingly responsible roles, culminating in the Director of Operations role with accountability for all non-legal personnel and all operations across 30 offices nationwide, requiring significant travel of up to 35 office visits per annum.
  • America's Premier Social Security Disability Advocates managing at peak 55K+ cases via 30 offices and 1100+ employees nationwide
  • Hired, managed, trained and developed 40+ Office Managers and Regional Managers toward optimal performance.
  • Maintained statistics including win-loss ratios, attorney performance, problem areas in the country and growth potential.
  • Identified potential new offices, negotiated leases, and furnished and staffed all office locations.
  • Supported Managing Partner by acting as gatekeeper, coordinating schedule and calendar, arranging travel and itineraries.
  • Coordinated all logistics for biannual company sponsored CLE including flights, hotels and meals for over 100 attorneys.
  • Served as company ambassador and HR representative during union negotiations and arbitrations.
  • Following acquisition by hedge fund, supported change management initiatives across all remaining locations.
  • Leveraged demographic and performance data to manage the opening, staffing, relocation, or closing of ~45 offices.
  • Partnered and consulted cross-functionally - including with HR, IT and Legal - to set nationwide policies and procedures.
  • Oversaw daily review of potential and existing cases; successfully de-escalated difficult client engagements.
  • Planned, executed and managed $16M advertising budget across traditional (TV) and digital media channels.
  • Liaised with ad agencies and internal resources (IT) to develop, enhance and implement digital campaigns.
  • Produced operations overview and presented to Board of Directors and major Stakeholders on several occasions.
  • Led IT team to develop custom Oracle database and later a SalesForce database, enabling key insights and improved business performance.
  • Continuously collaborated with IT Team to make changes to databases improving efficiency and tracking capabilities.
  • Partnered with turnaround management company and all vendors to strategically sunset all office locations, inclusive of de-staffing, consolidating and offloading furniture and all equipment.

Bar Manager/Talent Coordinator

Brandy's Piano Bar
New York

Talent Management Coordinator / Personal Assistant

Whatley Management
New York

Co-founder / Producer

The 42nd Street Collective
New York

Producer / Administrative Assistant

Playwrights' Horizons Theater School
New York

Education

BFA - Acting / Theater

SUNY Purchase
Purchase, NY

Playwriting Coursework

Playwrights' Horizons Theater School
New York, NY

Skills

  • Operations
  • Office Administration
  • Regional Management
  • Employee Training & Development
  • Team Leadership
  • Troubleshooting
  • Cross-Functional Partnerships
  • Strategic Planning
  • Stakeholder Management
  • Transition / Change Management
  • Implementing Policies and Procedures
  • HR Compliance
  • Vendor Relations
  • Profit and Loss Analysis
  • Salesforce
  • Oracle databases
  • Microsoft Office Suite
  • Excel
  • PowerPoint
  • Outlook
  • Word
  • Operational oversight
  • Staff recruitment
  • Performance management
  • Vendor negotiation
  • Team collaboration
  • Strategic planning
  • Conflict resolution
  • Senior leadership support
  • Customer service
  • Employee supervision
  • Meeting planning

Areas Of Excellence

  • Operations
  • Office Administration
  • Regional Management
  • Employee Training & Development
  • Team Leadership
  • Troubleshooting
  • Cross-Functional Partnerships
  • Strategic Planning
  • Stakeholder Management
  • Transition / Change Management
  • Implementing Policies and Procedures
  • HR Compliance
  • Vendor Relations
  • Profit and Loss Analysis

Prior Experience

  • Bar Manager/Talent Coordinator, Brandy's Piano Bar, New York, NY
  • Talent Management Coordinator / Personal Assistant, Whatley Management, New York, NY
  • Co-founder / Producer, The 42nd Street Collective, New York, NY
  • Producer / Administrative Assistant, Playwrights' Horizons Theater School, New York, NY

Additional Competencies

Salesforce, Oracle databases, Microsoft Office Suite: Excel, PowerPoint, Outlook, Word, Amateur playwright, chef, bartender

<Enter your own>

Title: OPERATIONS EXECUTIVE

Languages

Spanish
Full Professional

Timeline

Office Manager

The Law Offices of Joe A. Gamez
03.2024 - Current

Chief Operating Officer

The Law Offices of Michael S. Lamonsoff
06.2022 - 04.2023

Director of Operations/Chief of Staff

Binder & Binder
01.2006 - 01.2022

Bar Manager/Talent Coordinator

Brandy's Piano Bar

Talent Management Coordinator / Personal Assistant

Whatley Management

Co-founder / Producer

The 42nd Street Collective

Producer / Administrative Assistant

Playwrights' Horizons Theater School

BFA - Acting / Theater

SUNY Purchase

Playwriting Coursework

Playwrights' Horizons Theater School

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