Mario Alberto De La Fuente
Pharr
Summary
Detail-oriented Technical Support Specialist skilled in managing projects and conducting training sessions. Proven ability to resolve complex issues and deliver high customer satisfaction, with a strong background in hardware troubleshooting, network configuration, and customer support.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Sr. Technical Support Specialist
Smiths Detection LLC
McAllen
11.2004 - Current
- Installed, integrated, networked, and certified equipment in a timely manner for customers.
- Conducted training sessions for new employees on system operations and maintenance.
- Documented technical procedures and user guides for equipment usage.
- Managed customer inquiries and provided technical support to resolve complex issues involving hardware, software, and/or networking.
- Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
- Performed project management functions for specific products and/or customers.
- Maintained composure, promptly identified issues at the source, and took the most efficient action to develop creative solutions during difficult customer situations.
- Met stringent project deadlines, despite unexpected delays, in order to meet customer demands.
Education
Bachelor of Science - Computer Engineering
DeVry University
Irving, TX05-2004
Skills
- Hardware troubleshooting
- Network configuration
- System installation
- Technical documentation
- Customer support
- Technical training
- Project management
- Software installation
Languages
Spanish
Full Professional
Certification
HVAC Technician License - Texas State Board, Issued
Accomplishments
Cum Laude Graduate - 2004 DeVry University
Timeline
Sr. Technical Support Specialist
Smiths Detection LLC
11.2004 - Current
Bachelor of Science - Computer Engineering
DeVry University