Mario Alexander Torres
Sacramento,United States
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Also Friendly bartender experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Hilton Garden Inn Hotel
11.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Blue House Korean BBQ
02.2018 - 06.2023
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
Server/Bartender
Mayahuel
05.2020 - 06.2022
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
Education
General Studies
Chiawana High School
Pasco, WA06.2013
Skills
- Guest Engagement
- High-Volume Dining
- Effective Customer Upselling
- Positive and Professional
- Outstanding Customer Service
- Maintaining a Clean Bar
- Service Bar Restocking
- Flexible Schedule
Timeline
Server/Bartender
Hilton Garden Inn Hotel
11.2023 - Current
Server/Bartender
Mayahuel
05.2020 - 06.2022
Server/Bartender
Blue House Korean BBQ
02.2018 - 06.2023
General Studies
Chiawana High School
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