Mario Cesar Abarca Argueta
Palmdale,CA
Summary
Experienced in maintaining organized and efficient work environments, with a focus on cleanliness and safety compliance. Demonstrated ability to manage inventory levels by identifying discrepancies and notifying supervisors, ensuring accurate stock management. Proficient in operating scanning equipment for price checks and stock replenishment, contributing to effective order tracking and customer service. Successfully resolved customer complaints with professionalism, enhancing overall customer satisfaction and loyalty.
Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.
Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Dry Loader Lead
Epic Personnel
07.2025 - Current
- Run the list for the Dry Area
- Run the list for the Freezer area wen it's needed
- Operated forklifts and pallet jacks to load materials.
- Trained new loaders on safety protocols and efficient loading techniques.
- Monitored warehouse organization to optimize space and accessibility of materials.
- Implemented best practices for material handling, reducing errors in shipments.
- Assisted in maintaining compliance with safety regulations within the loading area.
Package Handler
Harvest Farms
01.2025 - 06.2025
- Maintained a clean work environment by removing debris from the loading dock area.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
Store Associate
Charlie Brown Farms
01.2024 - 01.2025
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Resolved customer complaints promptly with professionalism and courtesy.
- Verified accuracy of promotional signs within store environment.
- Operated scanning equipment for price checks and stock replenishment.
- Addressed customer complaints in a professional manner.
- Processed returns and exchanges according to company policy.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Customer Service Representative
Teleperformance
01.2021 - 10.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Idioma Ingles - Lenguas
Academia Europea
Santa Ana10-2010
Ing En Sistemas Informaticos -
Universidad Francisco Gavidia
Santa Ana10-2007
High School Diploma -
Colegio Bautista
Santa Ana12-2002
Certificate of Technical Studies -
Data System Computers
Santa Ana11-2000
Skills
- Package organization
- Inventory management
- Order tracking
- Scanning equipment operation
- Problem resolution
- Safety compliance
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Data entry
- Quality control
- Technical troubleshooting
- Effective communication
- Cleanliness maintenance
- Package scanning
- Damage control
- Stacking packages
- Equipment operation
Certification
- Food handling Certification
- Driver license
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dry Loader Lead
Epic Personnel
07.2025 - Current
Package Handler
Harvest Farms
01.2025 - 06.2025
Store Associate
Charlie Brown Farms
01.2024 - 01.2025
Customer Service Representative
Teleperformance
01.2021 - 10.2023
Certificate of Technical Studies -
Data System Computers
High School Diploma -
Colegio Bautista
Ing En Sistemas Informaticos -
Universidad Francisco Gavidia
Idioma Ingles - Lenguas
Academia Europea