Mario G. Abbate

• Managed approximately 30-40 incoming calls, emails from clients, branch manager, supervisor, outside agencies including inter and intra-agency probation departments, court liaisons, conducting computer criminal inquires with printouts prior to going into the field to include mug shot, and especially ascertain court ordered consent to search provisions. Partake in ongoing report writing especially for court updates due and to email respective court prior to leaving for field work. Following DOP protocol and getting permission to conduct scheduled field work.
• Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
• Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems
• Handled over 60 full-cycle caseloads per month
• Maintained organized offender records and documentation in compliance with department and legal standards.
• Wrote progress reports and testified under oath at court hearings.
• Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
• Subsequently requested and assigned to newly-formed specialized gun unit supervising high-risk offenders with approximately 45 full-cycle caseloads per month along with a deluge of routine tasks and departmental protocol
• Conducted investigations into violations and other allegations and conducted criminal inquiries via varied law enforcement data bases.
• Interpreted data from various assessment tools to determine appropriate level of supervision
• Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
• Served as a liaison between the courts, social service agencies, victims, witnesses, families of offenders and community organizations to streamline the probation process
• Oversaw credentialing activities for all employees, contractors and consultants
• Completed reports on behalf of court and associated legal entities.
• Coordinated and worked closely with law enforcement, social service agencies and mental health providers

• Port of entry inspections/ search and seizure of contraband/ anti-terrorism duties, administrative duties and prevention of unauthorized crossing of illegal individuals into U.S. territory managing inspections often totaling in excess of several dozen searches daily.
• Prepared reports detailing findings of inspections, investigations, and tests.
• Upheld codes and regulations governing materials, processes, and procedures.
• Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
• Advocated for continuous improvement, leading by example through meticulous and proactive inspection work.
• Followed standard operating procedures for inspections and tests.
• Identified and addressed safety risks during routine inspections, significantly reducing workplace accidents.
• Followed safety protocols while handling hazardous materials.

Assigned to Miami International Airport (MIA) U.S. Customs Security Office/ Concourse; duties MIA Concourse Inspections and anti-terrorism duties; operating and conducting radiation detection with individual device/ equipment, X-ray baggage for weapons/ devices; search and seizure of contraband; also served as Administrative Liaison/ security/ analysis and biometric-fingerprinting support

• Prepared reports detailing findings of often over several dozen inspections, investigations, and tests
• Upheld codes and regulations governing materials, processes, and procedures
• Maintained up-to-date inspection and audit records for improved reporting and analysis
• Followed standard operating procedures for inspections and tests
• Operated and maintained testing equipment

• Learned and assimilated complex body of ongoing and updated information via receiving daily reports and memorandums throughout the day including U.S. Immigration laws, rules and regulations pertaining to foreign nationals/ immigrants. Proficient with Visas including wide array of designations along with prevailing status
• Issued multiple dozens of informational documents daily such as brochures, flyers, and fact sheets and providing answers to client's questions and inquiries regarding INS forms, rules and regulations
• Fingerprinted/ processed approximately 25 applicants daily pending permanent residency and also participated in triage services
• Cultivated strong corporate image and identity through professional adherence to INS protocol

Case Manager/ Shift Supervisor duties: counseling individuals and families, crisis intervention and social work advising and providing referrals; developed

long-term planning for clients. As shift supervisor, responsible for the safe and orderly operation of City facility of 70 families and staff of nine individuals.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.

. Investigated allegations of child abuse and neglect, crisis intervention/ assessing imminent danger; individual on-site determinations made to determine if case is founded/ unfounded, and subsequent removal of children, if warranted; secure placement in protective care, testify in court hearings and
other formal proceedings answering questions and recounting interviews/ admissions attesting validity of evidence/ give recommendations to family court judge; conducted field investigations requiring collateral visits and interviews; managed and maintained significant assigned caseload of approximately 75+ full-cycle caseloads, wrote ongoing case notes, biweekly reports and correspondence letters
. Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements and managed approximately 2 dozen calls per day from clients, referral agencies and other community contacts
. Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions
. Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information
. Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
. Enhanced communication between clients and providers through consistent follow-ups and progress updates
. Achieved positive client outcomes by developing and implementing comprehensive case management plans
. Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely
. Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies
. Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
. Developed and implemented comprehensive case management plans to address client needs and goals
. Monitored clients' progress and tracked client services to provide crisis interventions.
. Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.