Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Languages
Timeline
MARIO J. MENÉNDEZ

MARIO J. MENÉNDEZ

Fort Mill,SC

Summary

Bilingual Experienced Staffing Management Professional, with 20 years of experience, providing contract staffing solutions to a diverse portfolio of customers representing various business verticals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Branch Manager

DSI SECURITY
09.2020 - Current
  • Manage security operations portfolio based on requirements set forth in client contracts in NC & VA
  • Screen, recruit, hire, onboard new personnel in order to properly staff client site objectives
  • Reduce branch overtime by 1.5% on weekly basis.
  • Ensure needs of clients are consistently met in timely and efficient manner.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

Operations Manager

SUNSTATES SECURITY
01.2016 - 09.2020
  • Oversaw the employee on-boarding and staffing process including new hire interviewing, selection of candidates, training, licensure and new hire paperwork
  • Coordinated operational functions including payroll and billing, accounts receivable aging, staffing, scheduling and personnel issues
  • Worked with sales and marketing to identify and development new business opportunities.

Director of Security

UNIVERSAL PROTECTIVE SERVICES
09.2014 - 01.2016
  • Managed a 24 hour hour security operation consisting of several real property locations
  • Oversaw scheduling and staffing for all locations, processed payroll and reconciled invoice statements
  • Interviewed, hired, scheduled and assigned security professionals according to client needs and contact stipulations.


Site Manager

RESOURCE EMPLOYMENT SOLUTIONS
01.2014 - 09.2014
  • Managed and motivated recruiting team to achieve staffing objectives
  • Led and developed team and hourly employees according to company policy objectives and ensure human resource procedures are followed
  • Planned, forecasted and reported cost and business performance according to company requirements
  • Provided training, coaching, development and motivation to employees.
  • Maintained records and logs of work performed and materials and equipment used.
  • Interviewed, hired and trained new workers.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Operations Manager

WALDEN SECURITY
01.2012 - 12.2013
  • Oversaw staff management and fiscal health of contract security book of business within 150 mile radius of Charlotte metropolitan area and SC region
  • Led team of several Account Managers, Site Supervisors, Field Supervisors and 125 Security Officers in staffing and safeguarding real property, tangible and intellectual assets of several client locations
  • Engaged clients to determine security and staffing needs for special events, potential employee walk outs and strikes
  • Managed scheduling for all locations, processed Valiant payroll and billing statements.

Account Manager

ALLIED BARTON SECURITY SERVICES
01.2008 - 01.2012
  • Responsible for overseeing the day-to-day operations of a large contract security account
  • Liaison with security supervisors to ensure staffing needs and personnel performance standards are met
  • Communicated staffing needs to and assist recruiters in identifying, interviewing and hiring quality candidates
  • Coordinated investigations into violations of policies and procedures, and issue progressive disciplinary counseling actions as warranted
  • Engaged with employees regarding attendance policy violations to reduce impact of unnecessary absenteeism.

Education

B.A - Organizational Behavior & Communications

New York University, New York
06.2000

A.A.S - Business Management

New York University, New York, NY
06.1997

Skills

  • Customer Relationship Management
  • Business Development
  • Customer Service
  • Strategic Planning
  • Adaptability and Flexibility

Accomplishments

  • United States Marine Corps, Sergeant

Affiliations

American Society for Industrial Security VOLUNTEER WORK Assistant Scout Master Boy Scouts of America Troop 832 Fort Mill, SC

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager - DSI SECURITY
09.2020 - Current
Operations Manager - SUNSTATES SECURITY
01.2016 - 09.2020
Director of Security - UNIVERSAL PROTECTIVE SERVICES
09.2014 - 01.2016
Site Manager - RESOURCE EMPLOYMENT SOLUTIONS
01.2014 - 09.2014
Operations Manager - WALDEN SECURITY
01.2012 - 12.2013
Account Manager - ALLIED BARTON SECURITY SERVICES
01.2008 - 01.2012
New York University - B.A, Organizational Behavior & Communications
New York University - A.A.S, Business Management

Similar Profiles

CREATE PROFILE
MARIO J. MENÉNDEZ