Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mario L Doss

Spartanburg,SC

Summary

Adept at client relationship building and pipeline management, significantly exceeded sales targets at CareerBuilder by over 20%. Leveraging account management expertise and problem-solving abilities, fostered long-term loyalty and crafted customized solutions, showcasing software expertise and relationship management skills to drive success and achieve results. Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Executive (remote)

CareerBuilder
08.2022 - 03.2023
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Successfully managed portfolio of high-value , maintaining focus on customer satisfaction and account growth, including matrix - 600 calls month, 32 appointments monthly, and 10 closing monthly.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques.
  • Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
  • Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Generated advertising brochure for vendor use.

Software Sales Executive

Nova Technology Inc
01.2021 - 08.2022
  • Expanded market presence with targeted prospecting and lead generation activities.
  • Exceeded quarterly sales targets closing average of 50-60 accounts monthly through consistent pipeline management and activity tracking.
  • Adapted selling approach based on individual client needs, fostering trust and credibility with a diverse customer base.
  • Collaborated with cross-functional teams to develop tailored software solutions, meeting client needs and driving sales success.
  • Implemented effective negotiation tactics, securing favorable contract terms for both clients and the company.
  • Demonstrated product expertise, providing in-depth presentations and responding confidently to client inquiries.
  • Worked with customers and engineering team to determine equipment needs and system requirements.
  • Liaised closely with customer support teams, ensuring seamless handover of new clients post-sale completion.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Tracked sales data for analysis and forecasting.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
  • Presented technical presentations to clients to explain product features and benefits.
  • Participated in industry events and conferences, showcasing company offerings and generating new business opportunities.
  • Contributed additional revenue to sales plans through resale opportunities.
  • Increased software sales revenue by developing and executing strategic account plans.

National Software Sales

Market Source (HP)
05.2017 - 01.2021
  • Increased software sales by consistently building rapport with clients and providing tailored solutions to their needs.
  • Streamlined the sales process for better efficiency, resulting in a higher number of closed deals per month of 95% with $2.7M in New and Existing business.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Enhanced customer satisfaction by conducting thorough assessments of client requirements and recommending appropriate software products.
  • Negotiated profitable contracts with customers while maintaining long-term relationships.
  • Managed contract preparation, signature and closings through pass-off to onboarding team.
  • Development of sales collateral materials that highlighted product benefits
  • Exceeded quarterly sales quotas consistently by employing effective closing techniques and maintaining a strong pipeline of opportunities.
  • Assessed sales activities, managed leads and pursued every opportunity to improve close ratio.
  • Collaborated with marketing team on targeted campaigns that resulted in increased brand awareness and lead generation.
  • Networked at events and by phone to expand business profits and revenues.
  • Used Sales Force to maintain company database with essential account and sales information.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Used consultative sales approach to understand and meet customer needs.
  • Provided exceptional after-sales support, ensuring client satisfaction and encouraging repeat business.
  • Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
  • Participated in weekly team meetings where plans were made on how to reach goals successfully.
  • Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers.
  • Developed strong relationships with key industry partners, enabling access to new leads and potential clients.
  • Mastered product knowledge through continuous training sessions, staying up-to-date on the latest features and updates.
  • Improved deployments and ongoing customer satisfaction by coordinating training.
  • Organized successful webinars showcasing product features to large audiences, leading to an increase in inbound inquiries.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Demonstrated products and specific features at customer locations and special events.
  • Scheduled, updated and maintained product preparations and customer promotions.

Major Account Executive

Konica Minolta Business Solutions US
08.2015 - 04.2017
  • Managed 50-60 portfolio of high-profile accounts, ensuring customer needs were met promptly and efficiently.
  • Maximized account profitability by upselling additional products or services based on customer needs analysis.
  • Coordinated with technical teams to address client inquiries or concerns, ensuring swift resolution of any issues that arose during project implementation stages.
  • Built lasting rapport with clients by consistently providing personalized attention, implementing creative solutions tailored specifically for their organization''s success.
  • Collaborated with cross-functional teams to develop tailored solutions for major clients, resulting in increased revenue.
  • Maintained detailed records of all major account activities in CRM system, ensuring accurate tracking and reporting for upper management review.
  • Actively participated in industry events and conferences, networking with potential clients to uncover new business opportunities.
  • Increased company visibility within designated territories through targeted outreach efforts including cold calls, email campaigns and face-to-face meetings.
  • Increased customer satisfaction by developing and maintaining strong relationships with key accounts.
  • Analyzed client feedback to determine areas for improvement, leading to enhanced product offerings and stronger relationships with customers.
  • Exceeded sales targets through effective account management and strategic negotiation tactics.
  • Provided exceptional customer service, resolving issues and addressing concerns in a timely manner.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.

Sales Account Executive

Ricoh Americas Corporation
06.2014 - 08.2015
  • Managed sales cycle to maintain solid customer base.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Conducted regular sales presentations to showcase company offerings and demonstrate product value.
  • Negotiated pricing, contracts, and terms with key clients to secure new business deals.
  • Increased sales revenue by establishing and nurturing long-term client relationships
  • Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
  • Developed sales strategies for targeted market growth and increased profitability more than 318% above company goal
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Organized regular client meetings to discuss progress on projects or address any issues faced during implementation processes.
  • Managed a diverse portfolio of accounts to ensure consistent customer satisfaction and loyalty.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
  • Built relationships with customers and community to promote long term business growth.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Account Executive

Reed Construction Data
06.2013 - 06.2014
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Achieved or exceeded company-defined sales quotas by 318% above company goal
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Streamlined account management processes for increased efficiency and improved client retention rates
  • Fostered long-lasting relationships with major clients to secure repeat business and referrals.
  • Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
  • Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads of 4 new account per months
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Led negotiations, securing deals that aligned with both client expectations and company goals.

Education

High School Diploma -

East St Louis Sr High
East St Louis, MO
05.1985

Skills

  • Client Relationship Building
  • Account Management
  • Relationship building and management
  • Pipeline Management
  • Goals and performance
  • Problem-solving abilities
  • Opening and closing procedures
  • Systems and software expertise
  • Research and analysis
  • Written and verbal communication
  • CRM software expertise
  • Attention to Detail
  • Excel
  • Power Point
  • SaaS((Software-as-a-Service)

Certification

Google Ad Word - Certification

Paper Cut Software - Certification

Square9 Software - Certification

Yahoo Online Display Ad - Certification

Dale Carnegie Training

Xactly Training

Sales Force Systems


Timeline

Account Executive (remote)

CareerBuilder
08.2022 - 03.2023

Software Sales Executive

Nova Technology Inc
01.2021 - 08.2022

National Software Sales

Market Source (HP)
05.2017 - 01.2021

Major Account Executive

Konica Minolta Business Solutions US
08.2015 - 04.2017

Sales Account Executive

Ricoh Americas Corporation
06.2014 - 08.2015

Account Executive

Reed Construction Data
06.2013 - 06.2014

High School Diploma -

East St Louis Sr High

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Mario L Doss