Monica Lorenzo Gonzalez
Miami,FL
Summary
Punctual and honest person with solid background in customer services environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Reliable employee seeking position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Cashier
Burger King, Dolphin Mall
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Smokey's Paradise
09.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Eduardo Garcia Lavandero Hight School
Artemisa CubaSkills
- Customer Service
- Drawer Balancing
- Customer Assistance
- ID Verification
- Computer skills
- Reports and Documents
- Organizational Abilities
- Proficient in Microsoft Office
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
Burger King, Dolphin Mall
06.2023 - Current
Cashier
Smokey's Paradise
09.2022 - 03.2023
High School Diploma -
Eduardo Garcia Lavandero Hight School
Similar Profiles
Gabriela HernandezGabriela Hernandez
Retail Sales Associate at Dolphin MallRetail Sales Associate at Dolphin Mall
Daniela PadronDaniela Padron
Cashier at Dolphin Mall store FootlockerCashier at Dolphin Mall store Footlocker
LISSETH ANTOLINESLISSETH ANTOLINES
ATHLETIC at NIKE FACTORY DOLPHIN MALLATHLETIC at NIKE FACTORY DOLPHIN MALL