Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mario L. Martinez

Riverside,CA

Summary

Proven Customer Care Representative with a track record of enhancing customer satisfaction at Woodside Homes. Skilled in Salesforce CRM, BuildPro, and adept at problem-solving, I excel in high-pressure environments, ensuring swift resolution of customer inquiries. Demonstrated ability to improve departmental performance through effective teamwork and communication.

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Diligent with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.

Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced customer care brings 15+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

9
9
years of professional experience

Work History

Customer Care Representative

Woodside Homes
03.2022 - 09.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • LEAST Friction: Listen, Empathize, Ask, Share and Thank.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Customer Care Representative

TRI Pointe Homes
10.2020 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Customer Care Representative

Lennar Homes
09.2015 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Education

GED -

John W. North
Riverside, CA

Skills

  • Brand representation
  • Call center experience
  • Billing coordination
  • Custom order management
  • Complaint resolution
  • Professional telephone demeanor
  • Salesforce CRM
  • Office equipment proficiency
  • Multitasking Abilities
  • Reliability
  • Customer service excellence
  • Teamwork skills
  • Phone Etiquette
  • Professionalism
  • Time management abilities
  • Problem-solving aptitude

Languages

Spanish
Native or Bilingual

Timeline

Customer Care Representative

Woodside Homes
03.2022 - 09.2024

Customer Care Representative

TRI Pointe Homes
10.2020 - 02.2022

Customer Care Representative

Lennar Homes
09.2015 - 06.2020

GED -

John W. North
Mario L. Martinez