Hi, I’m
Mariolene Joseph
Operations Specialist
Boca Raton
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Highly organized Operations specialist with 5+ years of experience streamlining workflows, automating reports, and boosting team collaboration. I am known for implementing scalable solutions that reduce bottlenecks, improve KPI visibility, and align with business goals. I am skilled in CRM platforms, SOP development, and compliance-driven process improvement. Committed to continuous improvement and delivering measurable impact across sales, legal, and customer support functions.
Overview
6
years of professional experience
Work History
Comcast
Product Sales & Analysis Coordinator
08.2022 - 09.2025
Job overview
- Analyzed sales and product performance data using Excel, SQL, and BI tools to identify trends, leading to a 15% increase in user engagement through targeted optimizations.
- Designed and implemented an automated reporting system with Power BI/Tableau, reducing analysis time by 30% and enhancing decision-making efficiency for leadership.
- Partnered with marketing and product teams to extract actionable customer insights, influencing strategy and driving a 20% sales increase for a newly launched product.
- Revamped sales support workflows by integrating CRM enhancements, reducing customer response times by 25% and improving customer satisfaction scores.
- Created data-driven dashboards to monitor key performance metrics, enabling proactive adjustments that optimized sales strategies and boosted conversion rates.
Amrock
Title Clearance Analyst
03.2020 - 05.2022
Job overview
- Identified and resolved title discrepancies, ensuring 100% transactional accuracy and compliance with state and federal regulations.
- Optimized title curative procedures, leading to a 20% increase in issue resolution efficiency and reducing processing times by 6 days.
- Collaborated with attorneys, real estate professionals, and underwriters to expedite title defect resolution, minimizing closing delays and enhancing client satisfaction.
- Conducted in-depth research on property records, legal documents, and liens to mitigate potential risks and prevent financial liabilities.
- Trained junior staff on title examination best practices, improving departmental proficiency and reducing errors.
- Analyzed complex data sets to identify trends and insights for strategic decision-making.
- Developed and maintained dashboards to visualize key performance indicators for internal stakeholders.
- Collaborated with cross-functional teams to streamline reporting processes and enhance data accuracy.
- Led initiatives to improve operational efficiency through data-driven recommendations and process optimization.
- Conducted regular reviews of analytical methodologies to ensure alignment with industry best practices.
- Mentored junior analysts on advanced analytical techniques and tools, fostering skill development within the team.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Presented findings and actionable strategies to senior management to support business objectives and growth initiatives.
- Coordinated project timelines and deliverables, ensuring timely completion of analysis projects across departments.
Education
City College of Fort LauderdaleFort Lauderdale, FL
Associate of Science from Communications
University of Maryland
Bachelor of Science from Business Administration
01.2026
University Overview
Expected Graduation 2026
Skills
- Excel (Pivot Tables, VLOOKUP, data visualization)
- Microsoft Office Suite (Word, PowerPoint, Outlook, Teams)
- Title examination & curative analysis
- Compliance & regulatory adherence
- Risk assessment & mitigation
- Workflow automation & optimization
- Cross-functional collaboration (Marketing, Legal, Real Estate)
- Process improvement methodologies
- CRM platforms (Salesforce, HubSpot)
- SOP development and documentation
- Time management and self-service support
- AI tools (Copilot 365) for task training and automation
- Relationship building
- MS office
- Project coordination
- Work Planning and Prioritization
- Decision-making
- Data entry
- Customer service
- Multitasking and organization
- Process improvement
- Event coordination
- Operations management
- Point of contact
- Information collection
AREAS OF EXPERTISE
- Working with marketing, legal, and sales teams to optimize processes
- Driving initiatives that enhance customer satisfaction and operational efficiency
- Managing projects that improve business outcomes
- Implementing workflow enhancements to improve efficiency
- Reducing response times and operational bottlenecks through automation
- Streamlining title curative procedures for faster issue resolution
- Ensuring regulatory compliance in real estate transactions
- Working with legal and real estate professionals to mitigate risks
Languages
English
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Sales & Analysis Coordinator
Comcast
08.2022 - 09.2025
Title Clearance Analyst
Amrock
03.2020 - 05.2022
University of Maryland
Bachelor of Science from Business Administration
City College of Fort Lauderdale
Associate of Science from Communications