Mario M Williams
Central Islip,NY
Summary
Coordinated Security safety leader with over 10 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel. I am looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Supervisor
Parker Jewish Institute for Health Care and Rehabilitation
2022.03 - Current
- Ensure safe and secure environment for staff, residents, and visitors
- Provide onsite leadership for security personnel, Investigate unusual occurrences throughout
- Parker Institute and its off-site campus, Investigate occurrences of missing property
- Coordinate shift assignments, safety/security rounds, in-service training, alarm responses, enforce security policies, provide information to the public
- Conduct rollcall and ensure all officers are present and aware of post orders and current events related to tour
- Ensure officers are knowledgeable about recent incidents and provide guidance on how protocols should be followed
- Inspect officers at post, direct personnel changes during shift and adjust posts as necessary
- Respond to all fire alarms, emergencies, criminal activity, security breaches and provide direction to staff to de-escalate situations
- Train and supervise security staff, promotes department goals by motivating and encouraging team members
- Record incident reports with detailed accounts of occurrences.
- Developed improved training methods with focus on public safety and officer awareness.
- Conduct frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Oversee team of security officers and managed scheduling and performance evaluations.
- Analyze and investigate incidents alongside functional management and security supervisors.
Security Officer
Resorts World Casino
2012.01 - Current
- Responsible for the safety and security of employees, customers, assets, and facilities
- Controls access to the Video Lottery Facility and restricted areas
- Controls and diffuses potential problems while assisting employees and guests in emergencies
- Provides outstanding customer service
- Responds immediately to back up calls
- Prepare detailed reports of significant incidents, in addition to using ITRACK to log in pertinent information
- Ability to take lead at various posts including, Dispatch/ Command Center Operator and Security
- Mobile Unit Operator
- Trusted Guest/Patron Escort in order to ensure proper security is provided for all transfers of monies within the facility
- Patron Removal when needed that follows all procedures in guidelines mandated by the facility
- Act as a liaison with the appropriate outside agencies during security incidents
- Assist management with onsite investigations, monitor and support security-related processing
- Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern
- Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes
Manager & Events Coordinator
Wild Orchid Bar & Lounge
2013.01 - 2019.08
- Set objectives and targets for beverage unit and bar
- Determine staff needs, performance, and oversee staff
- Set and monitor quality and service standards for establishment
- Ensure adherence to cash management and stock control procedures, generate and present financial reports
- Stay current with relevant legislation regarding service of alcohol, sale of tobacco and proper licensing
- Plan and implement improvements for products and service
- Weekly inventory & ordering of liquor, wine, beer, produce, dry goods/supplies for the bar program
- Interviewing, scheduling, onboarding, training, developing and disciplining the bar team; overseeing the prep schedule for the bar backs
- Leading by example; motivating and inspiring bar staff through word and action
- Coordinate with owners and Marketing teams to implement and analyze daily specials, holiday events and promotional events
- Propelled continuous improvements and strategically capitalized on current market trends.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Associate of Business Administration - Business
Nassau Community College
Garden City, NYSkills
- Awareness Programs
- Breach/ Problem Identification
- Operational Effectiveness
- Security Regulations/Reporting
- Emergency Response and Management
- Security Team Leadership
- Risk Reduction
- Fire Response
- Security Procedure Implementation
- Safety and Security
- Skilled in Conflict Resolution
- Active Shooter Training
- Asset Protection/ Access Controls
Certification
- FLS Director- NY Fire Safety Institute- March 2022-Present
- CPR /AED Certified -American Red Cross - March 2022-Present
- BLS Certified -American Red Cross-March 2022-Present
- Licensed Security Guard - January 2010-Present
- NYS Lottery License- January 2012-Present
- NYS Driver License -March 2003-Present
Timeline
Security Supervisor
Parker Jewish Institute for Health Care and Rehabilitation
2022.03 - Current
Manager & Events Coordinator
Wild Orchid Bar & Lounge
2013.01 - 2019.08
Security Officer
Resorts World Casino
2012.01 - Current
Associate of Business Administration - Business
Nassau Community College
- FLS Director- NY Fire Safety Institute- March 2022-Present
- CPR /AED Certified -American Red Cross - March 2022-Present
- BLS Certified -American Red Cross-March 2022-Present
- Licensed Security Guard - January 2010-Present
- NYS Lottery License- January 2012-Present
- NYS Driver License -March 2003-Present
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