Marion Davis
3420 Roselawn Blvd Fort Pierce,FL
Summary
Experienced and composed health professional with a strong ability to remain calm and effective in challenging and stressful situations. Firm belief in the importance of companionship and support in delivering exceptional patient care. Utilizes a level-headed approach and deep empathy to provide compassionate and comprehensive support to individuals in need.
Overview
12
12
years of professional experience
Work History
Office Coordinator
Cleveland Clinic PCTC
10.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Assisted in the training of new staff members, contributing to a knowledgeable and professional team.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
Authorization Representative
Cleveland Clinic PCTC
03.2022 - 10.2022
- Take referrals from eClinical and convert them to Epic at Primary Care of the Treasure Coast
- Accurately enter required information (non-clinical and structured clinical data) into computer database
- Reviewed structured clinical data matching it against specified medical terms and diagnoses or procedure codes (without the need for interpretation) and follow established procedures for authorizing request or referring request for further review
Receptionist
PCTC
04.2016 - 08.2022
- Greet and check in patients, and collect personal, medical and insurance information
- Schedule, reschedule, and verify patient appointments
- Coordinate physicians schedules and maintain patient flow by communicating patient arrivals or delays
- Use eClinical software to manage patient records and files; reinforce and uphold confidentiality as required by HIPPA and clinic
- Collect patient co-payment and record payment transactions
- Answered and managed incoming and outgoing calls while recording accurate messages
- Contacted patients regarding appointments
- Sent referrals to different Specialists with the proper ICD10 diagnosis
- Set up appointments for CT,MRI,PET, Ultrasounds, and any other test the Provider feels the Patient needs
- Helped with vitals and rooming patients when needed
Patient Service Representative
Physicians Immediate Care
05.2014 - 07.2017
- Managed various general office duties such as answering multiple telephone lines while recording accurate messages
- Performed monthly inventory and maintained office and medical supply counts
- Demonstrated ability to lead and open and close office alone if needed
- Trained new employees on eClinical software
- Contracted patients regarding appointments
- Located, checked in and pulled medical records
- Skillfully developed department goals, objectives, standards of performance policies and procedures
- Assisted in resolving and satisfying client requests
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Authorized drug refills and provided detailed prescription information to pharmacies
CNA
Palm Garden
01.2013 - 05.2014
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Assessed patients and documented their medical histories
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's disease.
- Treated patients with strokes, head traumas, comas, and intracranial hematomas
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Followed infection control procedures
- Took and recorded patients' temperature, pulse and blood pressure
- Assisted patients with daily functions
- Assisted patients with bathing, dressing, hygiene and grooming
- Completed all daily living tasks to enhance the quality of life of elderly patients
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Engaged patients with games, crafts, cooking, music, reading and other activities
- Helped residents with bathing, dressing, feeding, lifting and transferring
CNA
Lake Forest Park
10.2012 - 04.2013
- Documented patient information obtained from interviews
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Tested and recorded blood glucose levels
- Maintained accurate records of patient care, conditions, progress and concerns
- Monitored vital signs
- Responded appropriately to the physical, emotional and developmental needs of patients
- Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles
- Followed safe lifting techniques and individual resident lifting instructions
- Assisted nurses with wound care
- Documents objective data and routine aspects of patient care
- Member in good standing with Nurse Aid Registry
Education
Phlebotomy - Healthcare
Paramount Training
Fort Pierce, FL01.2013
Certified Nursing Assistant -
Express Training
Vero Beach, Florida01.2009
High School Diploma -
Taylor County High School
Perry, FL01.2004
Skills
- Scheduling
- Workflow oversight
- Budgeting and finance
- Report reconciliation
- Scheduling expertise
- Production leadership
- Training and coaching
- Documentation expertise
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
Timeline
Office Coordinator
Cleveland Clinic PCTC
10.2022 - Current
Authorization Representative
Cleveland Clinic PCTC
03.2022 - 10.2022
Receptionist
PCTC
04.2016 - 08.2022
Patient Service Representative
Physicians Immediate Care
05.2014 - 07.2017
CNA
Palm Garden
01.2013 - 05.2014
CNA
Lake Forest Park
10.2012 - 04.2013
Certified Nursing Assistant -
Express Training
High School Diploma -
Taylor County High School
Phlebotomy - Healthcare
Paramount Training
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