Summary
Overview
Work History
Education
Skills
Languages
Additional Information
References
Work Preference
Timeline
Generic

Marion Grignon

Customer Experience Manager
Bremerton,WA

Summary

Driven Assistant Manager with a proven track record at Sportsmans, enhancing customer satisfaction and boosting sales through effective leadership and merchandising strategies. Skilled in money handling and fostering team motivation, I excel in recruiting and training, significantly improving store operations through problem solving and excellent team leadership.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Sportsmans
04.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.

Key Carrier

Marshalls
10.2018 - Current
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
  • Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Education

Some College - Social Work

Pierce College
Steilacoom, WA

Cosmetology And Art's Degree - Hair,Nails And Skin

Cosmetology School
Germany
09.1989

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Recruiting and interviewing
  • Orientation and training
  • Customer Service
  • Problem Resolution
  • Shift Scheduling
  • Employee Scheduling
  • Loss prevention strategies
  • Workplace Safety

Languages

German
Native or Bilingual

Additional Information

Excellent knowledge of salon work.

Product knowledge for hair care.


Recently on waiting list to renew cosmetology license.

References

Sportsmans

Brendan (360)621-3135

Marshall's

Dan          (360)362-2934


Work Preference

Work Type

Full TimePart Time

Location Preference

On-Site

Important To Me

Career advancementPaid sick leaveWork-life balanceCompany Culture

Timeline

Assistant Manager

Sportsmans
04.2023 - Current

Key Carrier

Marshalls
10.2018 - Current

Some College - Social Work

Pierce College

Cosmetology And Art's Degree - Hair,Nails And Skin

Cosmetology School

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Marion GrignonCustomer Experience Manager