Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marion Harrison

Clarksville,TN

Summary

Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.

Overview

44
44
years of professional experience

Work History

Manager on Duty/Key Holder

Joann Fabric and Crafts
09.2011 - 05.2025
  • Supervised daily store operations, ensuring optimal customer service and staff performance.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Implemented visual merchandising standards to enhance store presentation and drive sales.
  • Coordinated inventory management processes, reducing stock discrepancies and improving availability.
  • Resolved customer inquiries and complaints efficiently, fostering a positive shopping experience.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.

Associate Team Leader

HR Block
12.2017 - 04.2025
  • Led team in delivering exceptional customer service during peak tax season..
  • Implemented process improvements that streamlined operations and reduced response times.
  • Analyzed customer feedback to identify trends and guide service enhancements.
  • Mentored junior staff, fostering skill development and improving overall team performance.
  • Developed training materials to support onboarding of new associates and ensure compliance with company standards.
  • Analyzed performance metrics to identify improvement areas and implemented strategic initiatives for growth..
  • Led customer service initiatives to enhance team performance and client satisfaction.
  • Conducted regular team meetings to communicate updates and align on goals, enhancing departmental cohesion.

Office Manager

Ralph Hayes & Son
07.2007 - 09.2009
  • Managed daily administrative functions of business office while providing support to President and Vice President
  • Coordinated daily office operations to enhance workflow efficiency and team productivity.
  • Created cost savings of $10K by creating and implementing Standard AP Proceduures
  • Developed and implemented office procedures creating increased efficiency by 20% by updating all client, vendor and sub-hauler data.
  • Enabled a 17% cost reduction by developing accurate inventory and billing processes.
  • Created and implemented records management system for 30 years of company records.

Real Estate and Mortgage Loan Consultant

M & R Homes & Loans
01.2005 - 06.2008
  • Specialized in residential re-sale, first time home buyers and mortgage loans.
  • Created/implemented transaction and records management policies per CA DRE requirement and guidelines
  • Guided clients through mortgage application processes, ensuring compliance with regulatory requirements.
  • Collaborated with underwriters to streamline loan approval process, enhancing turnaround times.

Facilities Manager/Supervisor of Business Services

Ernst & Young
04.1981 - 09.2004
  • Oversaw facility operations, ensuring compliance with health and safety regulations.
  • Prepared and managed annual administrative, facilities and business services budget of $700K .
  • Successfully planned, coordinated and managed office downsize from 50,000 sq ft to 17,500 sq ft.
  • Managed vendor relationships to optimize service delivery and cost efficiency.
  • Created annual cost savings of $270K - $360K by cross training records management, facilities and administrative staff. Efforts resulted in increased productivity cost reduction in temp costs and improved customer service.
  • Prepared and managed annual administrative, facilities and business services budget of $700K .
  • Led cross functional regional best practices development teams contributing to nationwide real estate cost savings of 30-50% with Hoteling program and nationwide standardization of Records Management/Retention and Disaster Preparedness.
  • Recognized and Awarded for Supervisor of the Year, Customer Service, Team Leader, Team Player, Perfect Attendance

Education

Washington Union High School
Fremont, CA

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency

Timeline

Associate Team Leader

HR Block
12.2017 - 04.2025

Manager on Duty/Key Holder

Joann Fabric and Crafts
09.2011 - 05.2025

Office Manager

Ralph Hayes & Son
07.2007 - 09.2009

Real Estate and Mortgage Loan Consultant

M & R Homes & Loans
01.2005 - 06.2008

Facilities Manager/Supervisor of Business Services

Ernst & Young
04.1981 - 09.2004

Washington Union High School

Similar Profiles

CREATE PROFILE