Marion Kershaw
Loveland
Summary
Dynamic and results-oriented registered nurse leader with over 20 years of experience in high-pressure, fast-paced environments. Proven expertise as an Executive Director, consistently delivering exceptional outcomes on long- and short-term initiatives. Skilled in shaping and guiding teams to achieve organizational objectives while fostering a culture of continuous improvement and professional development. Actively seeking a PMHNP student site for clinicals to further enhance clinical skills through hands-on experience.
Overview
15
15
years of professional experience
Work History
Director of Nursing
Northpoint Recovery
04.2024 - Current
- Manage the frontline nursing staff and ensure continual delivery of excellent patient care
- Work closely with the Medical Director to coordinate patient care, provider appointments and medication protocols; ensure medical care is in line with established policy and procedure.
- Provide on-call services for facility
- Maintain nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Familiarity with The Joint Commission accreditation requirements; take an active role in maintaining Joint Commission audits and continual readiness within the facility
- Participate in recruiting, selecting, orienting and training nurses
- Supervise, educate, coach, acknowledge and discipline nursing staff
- Manage and develop work-based teams for assigned shifts, train new staff, and leader the nursing team
- Create and maintain a comprehensive schedule to meet all shift requirements
- Resolve a variety of patient needs by utilizing multidisciplinary team strategies
- Maintain a cooperative relationship among the nursing team and other staff by communicating information, responding to requests, building rapport, and participating in team problem solving methods
- Manage Northpoint’s Infection Control Program
- Manage Vivitrol education, ordering, and insurance claim processing
- Manage FMLA and Short-Term Disability paperwork for patients
- Perform Utilization and Peer-to-Peer reviews as requested by the Billing team
- Act as liaison for facility-related matters with contracting vendors
- Complete medical pre-screen on all potential admissions to facility
- Respond to all incident reports
- Provide hands-on care to patients; perform all duties of a Registered Nurse
- Audit charts for procedure compliance
- Document information regarding patient care and behavior as required in policies and procedures
- Utilize de-escalation skills when exposed to volatile patients to maintain personal safety as well as ensure safety for the patient and other individuals in the unit
- Participating in patient treatment planning and implementation
- Participate in the maintenance of a clean, orderly, and safe environment and report needs for repairs and maintenance to appropriate staff
- Comply with all laws, regulations, and scope of licensure
- Monitor patients on an ongoing basis to continually assess needs and facilitate medical treatment and interventions
- Document medical assessment, diagnosis, progress notes, rounding, and other treatment planning items in a timely manner to assure comprehensive and quality patient care
- Always maintain professional boundaries with patients
- Oversee and participate in the quality assurance and compliance activities of the facility
- Provide medical updates to utilization review and representatives of managed care to best coordinate reimbursement of treatment services
- Adhere to all company policies and procedures
- Maintain confidentiality in accordance with established policies and procedures and standards of care
- Other medically appropriate services and special projects assigned
Director of Nursing
The Center at Rock Creek
05.2023 - 05.2024
- Ensures Nursing Department is compliant with federal, state, and local regulations.
- Ensures patient records and reports are maintained in accordance with federal, state, local and Companies regulations.
- Provides education and training for nursing staff on the Centers’ related policies and procedures.
- Manages the Nursing Department and staffing within the budget.
- Makes written and oral reports/recommendations to the Administrator and HR as required concerning the operation of the Nursing Department.
- Coordinates and participates in care plan meetings.
- Handles complaints/issues in a timely manner.
- Performs administrative duties as required by the position.
- Monitors the facilities survey reports and assists in developing plans of action to correct potential or identified problem areas.
- Responsible for, in conjunction with HR, the recruitment and selection of Nursing Staff.
Staff Development Coordinator and Infection Preventionist
Peaks Healthcare
09.2022 - 12.2022
- Develops, implements and maintains an effective training program for all new and existing staff
- Creates methods to identify and track current staff skill sets, competencies and training needs
- Ensures that all direct care staff have received training in areas required by federal regulations
- Ensures that all required staff in-service training is completed according to State Board of Nursing and federal regulations
- Revises in-service training program based on needs and resident and staff population changes
- Implements system tracking for hours and attendance records to support mandatory training requirements, maintains records for inspections and reviews by state and federal agencies
- Provides reports/ recommendations to Administrator concerning training programs
- Assumes authority, responsibility and accountability of educational training programs
- Develops, direct and indirect orientation programs for all new hires
- Plans, develops, implements, evaluates and oversees the infection prevention and control program in accordance with rules and regulations
- Ensures compliance with CDC, OSHA and state regulations concerning infection prevention and control
- Monitors and ensures all staff following infection prevention and control practices when caring for residents
- Establishes, implements and monitors data collection tools for process and outcomes surveillance
- Assists other leaders and guides them with developing and implementing guidelines for environmental cleaning
- Conducts special investigations pertaining to new significant trends in infection and communicable diseases
- Assists all departments in evaluating and classifying routine and job-related functions to ensure that tasks involving exposure to blood/ bodily fluids are properly identified
Faculty Fortis Online Division
Fortis College
06.2021 - Current
- Demonstrates proper respect for students, and conducts class in a student-friendly matter
- Teaches to course or workshop learning objectives
- Works effectively as part of the overall faculty team, demonstrating positive interpersonal relations, collaborating with other faculty members to meet student needs, participating in faculty meetings and nursing program committees, and responding to requests from management
- Participates in the budget process to identify resources that are needed to meet program outcomes
- Participates in ongoing program evaluation activities and confers with the Dean of Nursing to ensure compliance with Fortis College policies
- Provides syllabus in Fortis College format that sets forth measurable grading criteria, encourages on-time assignments, and includes local campus required elements
- Provides expectations and standards for course assignments that demonstrate academic rigor in accordance with the course module
- Maintains academic standards and course expectations throughout each course or workshop
- Provides feedback to the student on grammar, syntax, and paper format that includes: title page, introduction, body, conclusion, and reference page (use of APA format)
- Communicates with the Dean of Nursing as necessary to resolve issues or concerns
- Leads discussions and elicits information from students which demonstrates that students are learning and accomplishing the course or workshop objectives
- Utilizes course materials effectively, demonstrates thorough knowledge of content, and incorporates real life nursing practice examples
- Utilizes multiple teaching methods and techniques including audio/visual aids, computer technologies, and group activities
- Provides clinical instruction to students in approved health care settings, adhering to the policies of the clinical setting and the College
- Implements effectively the Evolve Success Program (ESP), which includes the Evolve HESI Specialty Exams and the Elsevier Case Studies and Practice Tests, to help student prepare for the NCLEX
- Implements effectively Kaplan Review material were utilized
- Provides feedback and develops an individualized remediation plan for any student that is not performing successfully in the Evolve Success Program (ESP)
- Provides annual documentation of continuing professional growth at the employee’s expense
Director of Home Care Services
Cheyenne Regional Medical Center, Community Home Care, Platte County Home Care
02.2019 - 08.2022
- Manages patient care delivery, nursing, and nurse practice throughout all departments and region
- Provides vision and sets direction for quality evidence-based patient-centered care
- Collaborates nurse-physician relationships to provide safe, effective, and efficient patient care
- Consults with and advises the Administrator on issues relating to the operation of the departments
- Supervises nursing and therapy personnel in patient care services and defined areas
- Manages programs that promotes excellence in service and safety for patient care delivery
- Sound knowledge of Joint Commission, state, and federal guidelines, regulations and standards
- Responsible for providing leadership in the coordination, development, delivery, and improvement of patient care through collaborative interdisciplinary strategies with other service lines and service line directors, such as palliative care, wound care, inpatient units, hospice, and VA services
- Provides leadership, guidance, and support to all 60 direct reports. Serves as a role model and coach for service excellence and patient experience
- Assures an environment of teamwork and collaboration by fostering effective positive communications, giving and receiving feedback, and modeling the behaviors of honesty, integrity, and trust
- Demonstrates excellent professional and clinical skills, utilizing the nursing process to facilitate the direct and indirect care necessary to meet patient needs and improve outcomes
- Develops, monitors, and reports monthly financials and service budget to ensure fiscal responsibility at all times
- Provides oversight and ensures the smooth operation of 3 departments across different counties
- Prepares five-million-dollar staffing and operational budget annually
- Prepares capital budget based on departments needs
- Monitors monthly financial reports to ensure home health remains within the established budget
- Ensures that front office staff provides appropriate staff coverage for the department
- Assures that the workload is utilized appropriately amongst team members
- Interviews, hires, and facilitates new department orientation for all new employees
- Promotes ongoing staff development and collaboration with the staff in the competency process
- Promotes a culture of safety and quality. Maintains a safe environment for 1300 patients, families, and 90 staff members
- Assures that the National Patient Safety Standards are fully met
- Stays in compliance with all regulatory agency requirements
- Works closely with home health staff and administrator to resolve patient, family, or physician complaints in coordination with service excellence and patient satisfaction standards
- Collaborates and develops a system for evaluating quality measures and performance goals to address customer satisfaction, quality care, fiscal responsibility, and service-wide efficiencies for all patients in 3 departments
- Key participant in the infection control committee
- Maintains a key role in the emergency preparedness committee in collaboration with the Department of Health to ensure staff and patient safety in the event of disasters
- Coordinates quality measures in the home care quality committee as a leader to support staff-driven changes, such as standards of care based on Medicare, Medicaid, and VA guidelines
- Supports CQI coordinator in achieving adequate, data driven goals and metrics required by TJC and CMS
- Creates strategic plan for home health services for Administrator and VP of population health
- Creates and writes policies per CMS guidelines and Joint Commission standards
- Provided expertise and guidance in the Magnet process to help organizations receive Magnet status for Cheyenne Regional Medical Center
- Assures readiness for internal and external reviews and surveys from Center of Medicare and Medicaid Services and Joint Commissions
- Achieved Deemed Status for CRMC Home Health per Joint Commission guidelines with eight tags that were corrected within the first 30 days post survey
- Supports staff in everyday home health services, such as charting issues, regulatory questions, and direct patient care
- Reduced 30-day re-hospitalization rates for heart failure patients going from 15% to 12.6% (12% national standard) through implementing Quality Improvement project (DNP) in departments
- Created COVID zone tool for staff and patient education that is used organization wide
- Updates Comprehensive Accreditation Manual for CMS and Joint Commission annually to ensure survey readiness at all times
- Promotes interdisciplinary collaboration with Physical (PT), Occupational (OT), and Speech Therapists (ST), which leads to the identification, analysis, and resolution of care problems within the departments
- Collaborates with an interdisciplinary team to optimize EHR changes according to regulatory agency and accrediting agency requirements
- Supports IT, EHR vendor, and administrator in developing, implementing, and educating new EHR mobile cellphone charting system (Rover) to 60 staff members according to hospital regulations
- Ensured staff and patient safety during the COVID-19 pandemic according to CDC and CMS guidelines in 3 communities
- Collaborates with WY Medicaid services to ensure compliance with regulations and policies regarding disability waiver, acute brain injury waiver, assistant living waiver, long-term care waiver, and community choices waiver
- Extensive experience in facilitating conflict resolution amongst staff and patients while demonstrating outstanding interpersonal skills
- Collaborates with HR for guidance in staff issues and adequate disciplinary actions
- Conducts service recovery for patient unsatisfaction
- Supports staff with FMLA, personal leave, or other personal issues to maintain family- work life balance
- Collaborates with outside vendors (i.e., intravenous, medical supplies, and enteral feeds) to ensure continuity of care for patients in the community and will go the extra mile for all patients when the need arises
- Promotes interdisciplinary collaboration, which leads to the identification, analysis, and resolution of care problems within the departments
RN Home Care/ Long term Care
Cheyenne Regional Medical Center
04.2016 - 08.2022
- Assisted patients with all care needs including bathing, dressing, and eating.
- Handled medication management plans, wound care, and all aspects of physical assistance.
- Engaged with patients and acted as physical, emotional, social, and mental support for them.
- Worked collaboratively with the entire nursing team to ensure the highest level of patient care and satisfaction.
- Maintained a clean and safe environment for patients to thrive.
- Managed caseload of 35+ patients, providing education for various health conditions.
- Coordinated care with multidisciplinary team
- Assessed, planed, and evaluated patient care needs.
- Incorporated teaching into delivery of care with a focus on health promotion
- Developed and implemented patient care plans.
- Advocated for needs of patients and their families.
- Monitored, recorded, and communicated patient condition as appropriate utilizing computerized documentation systems.
Nurse Aide Evaluator
08.2018 - 03.2020
- Evaluation of Candidate Skills
- Proctoring a computerized knowledge-based examination
- Objective observation and scoring of candidates demonstrating clinical skills
- Prepare for events by monitoring rosters & ensuring the site is correctly set up and cleaned up
- Control test area by maintaining a working knowledge of Prometric policies and practices
- Greet examinees and verify identification
- Monitor candidates as they complete their written exam and/or direct a proctor to administer the written exam
- Manage testing environment to ensure candidate flow
- Observe and rate candidates as they complete their practical exam
- Resolve candidate issues or report them to the appropriate supervisor
- Protect exam content through administering computer-based testing
- Possess technical proficiency to reboot workstations, and reset passwords as necessary
- Ensure the delivery of a seamless candidate experience
- Report any occurrences which fall outside company guidelines to the appropriate supervisor
- Develop and maintain strong working relationship with testing sites
- Maintain online appointment schedule to ensure event coverage
- Ability to provide on-site leadership for candidates
- Foster professional and courteous relationships with Nurse Aide Evaluator Community peers
- Serve as a Prometric Brand Ambassador when interacting with candidates, site partners and potential clients during test administrations
- Coordinate candidate rosters
Clinical Manager of Homecare Services
Cheyenne Regional Medical Center, Community Home Care, Platte County Home Care
04.2016 - 02.2019
- Provided leadership, guidance, and support to all 30 direct reports. Served as a role model and coach for service excellence and patient experience.
- Assured an environment of teamwork and collaboration by fostering effective positive communication, giving and receiving feedback, and modeling the behaviors of honesty, integrity, and trust
- Demonstrated excellent professional and clinical skills, utilizing the nursing process to facilitate the direct and indirect care necessary to meet patient needs and improved outcomes
- Assisted the nursing staff in the delivery of direct patient care as needed. Supported the principles of Relationship Based Care
- Provided oversight and ensured the smooth operation of the unit in collaboration with the administrator
- Prepared 1-million-dollar staffing, operating, and capital budgets annually in conjunction with the Administrator of Aging Services.
- Monitored monthly financial reports to ensure the unit remains within the established budget
- Ensured that scheduling provided appropriate staff coverage for the department
- Assured that the workload is utilized appropriately
- Interviewed, hired and facilitated department orientation for all new employees
- Promoted ongoing staff development and collaboration with the staff in the competency process
- Promoted a culture of safety and quality
- Maintained a safe environment for the patients, families, and staff.
- Assured that the National Patient Safety Standards were fully met
- Collaborated with the medical staff to ensure the highest level of care for specific patient populations.
- Collaborated with the nursing staff and director to resolve patient, family, or physician complaints in coordination with service excellence and patient satisfaction standards
- Maintained professional standards by integrating the American Nurse Association’s Scope & Standards of Practice, assured that these standards were identified as the unit’s measurement criteria for nursing practice
- Completed mandatory staff in-services, education, and contact education requirements
- Complied with the department or state regulatory, licensing, and accreditation requirements
- Achieved CMS accreditation for two years with six minor findings that were corrected before the survey ended
- Created action plan for CMS with corrections after survey and reported on findings to VP
- Developed, implemented, educated, and optimized new EHR/EPIC system for home health departments
- Collaborated with interdisciplinary staff and department of best continuity of care practices
- Updated Comprehensive Accreditation Manual for CMS and Joint Commission to always ensure survey readiness
- Changed intake, admission, and billing throughput for departments to ensure that billing statements went out timely and payments from various payers were received
Assistant Nurse Manager Telemetry
Cheyenne Regional Medical Center
03.2015 - 04.2016
- Assisted the Clinical Nurse Manager (CNM) with monitoring the operational/supply budget to ensure and maintain appropriate utilization.
- Assured workload is utilized appropriately
- Assisted in the collection and preparation of reports related to patient care.
- Conducted nursing audits and took part in quality nursing improvement activities.
- Provided oversight of documentation accuracy, including review and analysis of the effectiveness of nursing interventions
- Collaborated with nursing staff and CNM to resolve patient, family, or physician complaints timely and coordinated with service excellence and patient satisfaction standards
- Collaborated with ancillary departments for increased quality care
- Demonstrated excellent professional and clinical skills, utilizing the nursing process to facilitated the direct and indirect care necessary to meet patient needs and improve outcomes.
- Assisted nursing staff with the delivery of direct patient care as needed
- Promoted a culture of safety and quality. Maintained a safe environment for the patients, families, and staff
- Provided support to the CNM in hiring, scheduling, performance management, staff development, employee relations, quality improvement, and policy review.
- Assisted CNM with staff evaluations, initiates, participates in staff mentoring and guides patient care and performance issues
- Provided leadership, guidance, and support to all direct reports. Served as a role model and coach for service excellence and patient satisfaction. Assured an environment of teamwork and collaboration by fostering effective positive communications, giving and receiving feedback, and modeling the behaviors of honesty, integrity, and trust
- Worked in close collaboration with other departmental Assistant Nurse Managers
- Oversaw staff scheduling and payroll
- Lead staff for telemetry and resource pool
Charge Nurse, Medical/ Surgical
Cheyenne Regional Medical Center
09.2010 - 03.2015
- Oversaw daily operations and ensured quality care for a 24-patient surgical unit while leading and managing staff of 8-10 employees
- Assisted Clinical Manager in hiring, scheduling, staffing, unit performance management, staff development, employee relations, and quality improvement
- Collaborated with physicians to achieve quality outcomes and superb patient care
- Facilitated effective communication between patients and medical staff to ensure patient needs were met
- Coordinated care with ancillary departments throughout the hospital and external facilities
Education
Doctorate of Nursing Practice -
Grand Canyon University
08.2020
Masters of Nursing - Leadership and Administration
Jacksonville University
10.2016
Bachelor of Science - Nursing
Jacksonville University
05.2014
Diploma in Nursing - undefined
Philips University
Marburg, Germany10.1997
Skills
- Effective team leader
- Clear communicator
- Joint Commission compliance knowledge
- Policy formulation
- Employee engagement
- Collaborative team leader
- Efficiency improvement
- Executive management
- Proficient in building rapport
- Coaching and development
- Friendly demeanor
Timeline
Director of Nursing
Northpoint Recovery
04.2024 - Current
Director of Nursing
The Center at Rock Creek
05.2023 - 05.2024
Staff Development Coordinator and Infection Preventionist
Peaks Healthcare
09.2022 - 12.2022
Faculty Fortis Online Division
Fortis College
06.2021 - Current
Director of Home Care Services
Cheyenne Regional Medical Center, Community Home Care, Platte County Home Care
02.2019 - 08.2022
Nurse Aide Evaluator
08.2018 - 03.2020
RN Home Care/ Long term Care
Cheyenne Regional Medical Center
04.2016 - 08.2022
Clinical Manager of Homecare Services
Cheyenne Regional Medical Center, Community Home Care, Platte County Home Care
04.2016 - 02.2019
Assistant Nurse Manager Telemetry
Cheyenne Regional Medical Center
03.2015 - 04.2016
Charge Nurse, Medical/ Surgical
Cheyenne Regional Medical Center
09.2010 - 03.2015
Masters of Nursing - Leadership and Administration
Jacksonville University
Bachelor of Science - Nursing
Jacksonville University
Diploma in Nursing - undefined
Philips University
Doctorate of Nursing Practice -
Grand Canyon University
Professional Development
- Hospital Hiring Team May 2012 – March 2015
- Shared Governance – Implementation team May 2012 – May 2013
- Shared Governance – Education council May 2013 – February 2014
- SANE Nurse Adult and Pediatric July 2013 – March 2015
- High Potential Leadership class February 2014- December 2014
- Epic Optimization team (Optimus Prime) for CRMC August 2015- December 2015 EPIC
- Build and Implementation Team Home Health November 2016- September 2017
- EPIC Go-Live Home Health September 2017
- Infection Control Committee April 2016- current
- Emergency Management Committee April 2016- Current
- Palliative Care Advisory Board April 2016- Current
- Experience Operations Council April 2016- Current
- Clinical Quality Committee April 2016- Current
- Lean management certification October 2020