Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marion Linderos

Houston,TX

Summary

Dedicated Secretary/Bookkeeper with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Communication is a big factor. I am a fluent bilingual.

Overview

13
13
years of professional experience

Work History

Secretary/Bookkeeper

Gray Elementary School
05.2023 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

FACE Paraprofessional

Gray Elementary School
01.2023 - 05.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

SLC Paraprofessional

Gray Elementary School
09.2019 - 01.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.

Customer Servcice

IKEA
11.2011 - 06.2019
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Sales Assocites

IKEA
05.2014 - 11.2015
  • Assisted in the development of staff training materials focused on reptile care, leading to improved employee knowledge and confidence.
  • Worked closely with breeders to source healthy animals for sale, expanding the variety of species available at the store.
  • Organized educational workshops for customers interested in learning about proper care for their pet reptiles.
  • Developed a loyal customer base through consistent high-quality service and expert advice, generating repeat business.
  • Improved store sales by effectively recommending suitable products to meet customers'' specific needs.

Child Care Provider

IKEA
09.2011 - 11.2015
  • Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
  • Managed daily routines including meals, naptime, and outdoor play sessions to maintain consistency for the children.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Established trusting relationships with families, maintaining open communication about their child''s progress.

Education

High School Diploma -

Aldine High School
Houston, TX
06.2011

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Confidentiality understanding
  • Complex Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Secretary/Bookkeeper

Gray Elementary School
05.2023 - Current

FACE Paraprofessional

Gray Elementary School
01.2023 - 05.2023

SLC Paraprofessional

Gray Elementary School
09.2019 - 01.2023

Sales Assocites

IKEA
05.2014 - 11.2015

Customer Servcice

IKEA
11.2011 - 06.2019

Child Care Provider

IKEA
09.2011 - 11.2015

High School Diploma -

Aldine High School

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Marion Linderos