Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marion Marras

San Antonio

Summary

Dynamic Assistant Store Manager with a proven track record at Lowes Home Improvement, excelling in operational efficiency and employee engagement. Successfully implemented training programs that enhanced onboarding and retention, while optimizing inventory management strategies. Adept at problem-solving and team leadership, driving significant improvements in customer satisfaction and store performance.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager of Operations

Lowes Home Improvment
08.2023 - Current
  • Supervised daily operations, ensuring compliance with corporate policies and procedures.
  • Trained and mentored new staff on customer service best practices and store protocols.
  • Analyzed sales data to optimize inventory management and enhance product placement strategies.
  • Implemented efficient scheduling systems to maximize workforce productivity during peak hours.
  • Developed training materials that improved employee onboarding processes and retention rates.
  • Managed vendor relationships to ensure timely delivery of merchandise and maintain stock levels.
  • Led initiatives that streamlined operational workflows, resulting in increased overall efficiency within the store.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
  • Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
  • Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Assistant Manager of Operations

Lowes Home Improvment
02.2022 - 08.2023
  • Streamlined operational workflows to enhance efficiency and reduce turnaround times.
  • Led cross-functional team meetings to identify process improvements and implement strategic initiatives.
  • Developed training materials for new staff, ensuring consistency in operational procedures.
  • Analyzed performance metrics to drive decision-making and optimize resource allocation.
  • Implemented quality control measures, resulting in improved product standards and customer satisfaction.

ASM OPERATIONS

Lowes Home Improvment
12.2019 - 02.2022
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.

Department Supervisor

LOWES
11.2012 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Skills

  • Operational efficiency
  • Scheduling coordination
  • Store maintenance
  • Employee engagement
  • Problem-solving
  • Time management
  • Store operations
  • Team building and leadership
  • Goals and performance
  • Work Planning and Prioritization
  • Business development and planning
  • Hiring and training
  • Staff management
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking

Timeline

Assistant Store Manager of Operations

Lowes Home Improvment
08.2023 - Current

Assistant Manager of Operations

Lowes Home Improvment
02.2022 - 08.2023

ASM OPERATIONS

Lowes Home Improvment
12.2019 - 02.2022

Department Supervisor

LOWES
11.2012 - 12.2019

High School Diploma -

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Marion Marras