Marion Moore
Lake Charles,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Energetic Preschool Director with superior collaboration skills. Known for representing the perspective of teachers as well as parents in developing policies and curricula. Offering 8 years in successful program development and management.
Overview
22
22
years of professional experience
Work History
Direct Service Worker
Leading Healthcare
06.2008 - Current
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Eligibility Specialist-Contract
Live Stories-Seattle, WA
10.2018 - 11.2020
- Communicate with applicants for documents and determine if applicants qualify for specific programs including immigration relief, tax relief, and homelessness stipend.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Director/ Lead Teacher
Moriah’s christian preschool
09.2016 - 10.2020
- Managed a team of ten or more, made weekly Schedules all -while being a Lead Pre-k 4 teacher
- Daily input of roll, T.S gold documentation, and weekly lesson plans
- Training new personal in daily procedures and standards.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored and coordinated workflows to optimize resources.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Associate, Soft Line
Walmart
06.2001 - 09.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate Degree in Physical Therapy Tech -
Uni-Tech
Lake Charles, LAHigh School Diploma -
LaGrange Senior High School
Lake Charles, LANo Degree -
University of Phoenix
Phoenix, AZSkills
- Patient Care
- CDA certified trained in TS gold
- CPR Certified
- First aid certified
- CLASS certified
- Trained in All Head Start standards and ratios
- Medical Records Management
- Client Transport
- Light Housekeeping
- Guest Services
- Customer Complaint Resolution
- Empathy
Volunteer Experience
- Assistant Cheer Coach for Lagrange Senior High School. Where I help with girls and boys from 9th -12th Grade.
- Help lead the youth ministry at my local church.
Timeline
Eligibility Specialist-Contract
Live Stories-Seattle, WA
10.2018 - 11.2020
Director/ Lead Teacher
Moriah’s christian preschool
09.2016 - 10.2020
Direct Service Worker
Leading Healthcare
06.2008 - Current
Sales Associate, Soft Line
Walmart
06.2001 - 09.2006
Associate Degree in Physical Therapy Tech -
Uni-Tech
High School Diploma -
LaGrange Senior High School
No Degree -
University of Phoenix
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