Marion Nilges

Essential Functions:

• Responsible for staffing including hiring, training, scheduling, coaching, and evaluating Member Services Desk staff personnel to ensure quality member experience and membership goals are met.
• Proposed and enforced member service procedures that uphold association policies.
• Maintained and supervised the scholarship program approval process.
• Managed member services desk office and sales inventory.
• Key achievement: created and implemented an effective training guide.

• Sold and processed memberships and program registrations, and other transactions accurately as well as audited paperwork.
• General clerical duties including operated multi-line telephone and data entry using Excel.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Key achievement: developed relationship building skills.