Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Hi, I’m
Marion Levy Qualls
Reston,VA
Summary
Overview
12
years of professional experience
Work History
Arena Stage at the Mead Center
Manager of Sales Services
07.2022 - 10.2024
Job overview
- Directly supervised sales office staff, overseeing all aspects of their employment lifecycle, from interviewing and training to scheduling and performance evaluations.
- Built and managed inventory within Tessitura software, ensuring accurate tracking and availability of tickets and other resources.
- Compiled, analyzed, and shared sales numbers reports to provide actionable insights and drive strategic decision-making. Utilized advanced data analysis techniques to identify trends, opportunities, and areas for improvement.
- Crafted and refined content for external communications, including email announcements, phone and text blasts, and website copy, maintaining consistent and engaging tone.
- Cultivated and sustained relationships with diverse charitable organizations, companies, schools, religious organizations, and other community groups to promote revenue growth.
Olney Theatre Center
Box Office Supervisor
10.2012 - 06.2022
Job overview
- Diligently managed and meticulously updated thousands of patron accounts in proprietary software, ensuring accuracy and efficiency in data management.
- Delivered personalized, high-quality customer service tailored to the needs of subscribers and donors, fostering strong relationships and loyalty.
- Efficiently handled multi-channel communication platforms, including phone lines, emails, and in-person interactions, to provide comprehensive service for theater's patrons.
- Provided effective leadership and supervision to box office team, encompassing training, scheduling, and daily oversight, to uphold standards of excellence in service delivery and team performance.
Education
Richard Montgomery High SchoolRockville, MD
GED
07-2010
University Overview
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Administration and Reporting
- MS Office
- Google Office
- Tessitura Software
- Callfire
- Prospect2
Accomplishments
Accomplishments
- Conceived, strategized, and pitched a 'Community Care' discount; tailored for low-income guests receiving government assistance. Successfully garnered executive leadership buy-in and oversaw its seamless integration into the theater's offerings.
- Spearheaded and presented to executive leadership a pioneering partnership program with local non-profit organizations. This initiative facilitates the provision of discounted or donated tickets to underserved communities, thereby significantly enhancing accessibility to theater arts for those facing financial constraints.
- Conceived, pitched, and executed innovative themed patron experience events, activities, and promotions, resulting in a significant increase in sales and attendance, thereby enhancing customer engagement and loyalty while driving revenue growth for the organization.
Timeline
Manager of Sales Services
Arena Stage at the Mead Center
07.2022 - 10.2024
Box Office Supervisor
Olney Theatre Center
10.2012 - 06.2022
Richard Montgomery High School
GED
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