Marion R Johnson
Stone Mountain,GA
Summary
Professional flooring associate with experience in customer service and sales support. Skilled in product knowledge, problem-solving, and ensuring customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven, and adept at maintaining high standards in fast-paced environments.
Diligent [Desired Position] possessing solid background in customer service within flooring industry. Successfully facilitated seamless customer interactions, addressing inquiries and resolving issues with positive outcome. Demonstrated effective communication and problem-solving skills to ensure customer satisfaction and foster repeat business.
Overview
37
37
years of professional experience
3
3
Certification
Work History
Flooring Customer Service Associate
The Home Depot Store 0117
2295 Lawrencevill Hwy Decatur Ga
05.2016 - Current
- Collaborated with sales team members to develop strategies for reaching monthly sales targets consistently.
- Assisted with signage, pricing and shelf labeling.
- Demonstrated adaptability and flexibility within a fast-paced retail environment while maintaining a professional demeanor and positive attitude at all times.
- Participated in ongoing training opportunities to stay current on industry trends, new product offerings, and best practices for installation techniques.
- Contributed to increased referral business by building strong relationships with local contractors, designers, and other professionals within the industry.
- Provided exceptional service by promptly addressing customer inquiries through phone calls, emails, and in-person consultations.
Art Teacher
Stephenson Middle School
08.2010 - Current
- Currently works as art teacher for6th-8th grade
- Responsibility includes monitoring, training and creating lesson goals that focus on state standards and assist with Georgia Milestone
- Also begin the art club to help students on advance levels be able to present their work to competitions around the state
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Developed and implemented engaging art lessons for students in grades kindergarten through 12th.
- Taught classes on painting, collage, and color theory.
- Implemented effective classroom management strategies, maintaining discipline while fostering creativity and individuality in student work.
- Established a positive and inclusive classroom environment that encouraged open communication and collaboration among students.
Head Coach Boy Soccer/ Paraprofessional
Martin Luther King Jr. High School
Lithonia, GA
08.2004 - 01.2010
- Responsible for implementing and planning schedules, running practices, setting up summer camps and recruiting students for both boys and girls JV and Varsity Soccer
- Also work with Support Services, Interrelated and MID students in a controlled setting
- Responsibilities include assisting lead teacher with lesson objectives and behavior modification while maintaining the classroom standards required by the state
- Assisting in building a more manageable and effective plan through the use of computers, email, projections, and other technology
- Use of this technology allows us to stay ahead of the classroom requirements
- Frequently called upon to assist other staff members in the department, adjust to the use of technology by making it more accessible for the teachers
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Increased overall team proficiency by using educational drills and activities.
- Planned and facilitated team travel to games and events.
- Managed successful recruitment efforts, attracting top talent to the program.
Art teacher
Stone Mountain Middle School
Stone Mountain, GA
08.2003 - 05.2004
- Held a full time position as an art teacher for the entire school year
- Formed and implemented a new art club for the advanced art students
- Students received instruction and guidance in various mediums
- Students designed and entered an eight by ten foot Christmas card into a holiday competition at Stone Mountain Park
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Participated in committees dedicated to enhancing school culture and developing innovative curriculum initiatives within the visual arts department.
- Collaborated with other teachers to create interdisciplinary projects, connecting art with other subject areas.
Substitute teacher- Latin/ Computer Technology
Martin Luther King Jr. High School
Lithonia, GA
01.2000 - 01.2003
- Worked as a long-term substitute in Latin and Computer Technology classes
- This position required extensive research and planning to keep the students engaged and challenged
- Commended for my ability to work with all the children despite their background
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Project Coordinator
A Rare View Counseling Services
Fairburn, GA
01.1999 - 01.2000
- Provided counseling services for adults and juveniles with past criminal records
- Assisted clients in finding employment and career training opportunities
- Provided assistance in easing transition back into the community
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Audio Visual Tech/Powership Clerk
Moore Copies
Atlanta, GA
01.1992 - 01.1999
- Trained and maintain all audio and video equipment as well as set up of audio visual equipment for conferences and meetings
- Responsible for processing power shipments of incoming/ out going shipments for Holiday Inn Corporate offices
- Highly commended for ability to work with customers in highly stressful situations
- Trained in all shipping related procedures
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
Programmer/List Operator
Grizzard Advertising
Atlanta, GA
01.1990 - 01.1992
- Responsible for processing mailing list using FirstLogic software tools for nonprofit organizations such as Red Cross, March of Dimes, Salvation Army and Easter Seals
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Analyzed existing codebases, recommending improvements based on industry best practices.
Houseparent
Georgia CHARLEE
Atlanta, GA
01.1988 - 01.1990
- Responsible for4-6 children between the ages of12 and17 on a daily basis in a group home setting
- During the2.5 years in the home we were able to establish a positive living environment for the children
- The children in this home consistently showed improvement academically and socially
- The home went from being viewed by the neighborhood as a problem to being seen as a healthy contributor in the community
- Completed surrogate training program for the state of Georgia and acted as an advocate for the children in their education endeavors
- One of the first houses in this system that produced high school graduates
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
Education
Master of Art Education - Curriculum and Instruction
University of Phoenix
Certificate of Completion - Microsoft Network systems
Oglethorpe University
Atlanta, GAGraduate studies -
Eastern Ky. University
Richmond, Ky.Business and Accounting Courses -
Berean Institute
Philadelphia, PAB.A. Art Education -
Benedict College
Columbia, South CarolinaSkills
- Microsoft office
- Scheduling appointments
- Customer focus
- Flooring installation
- Flooring materials
- Customer service
- Problem resolution
- Customer support
- Product knowledge
Accomplishments
- Achieved positive outcome results through effectively helping with inventory and store readiness.
- Documented and resolved flooring issues with customer which led to customer satisfaction and improving customer recidivism.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Extracurricular activities
Soccer, art, poetry, reading, basketball, football, and working with community programs.
Training
- Photoshop , Flash5.5, Microsoft office suites95,2001,2007, XP professional
- Network Systems, Adobe, network essentials, power shipment software, first class, smart web
- Photoshop illustrator, FirstClass, Microsoft office365
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
English
Interests
- Community Cleanup- help with community assistance, cleaning and working with others to solve everyday issues
- Enjoy participating in sports activities, walking marathons and community gathering for overall physical and mental well-being
- Supporting STEM education initiatives and mentorship programs
- Gardening
- Graphic Design
- Volunteering
- Youth Development Programs
- Participating in local clean-up initiatives
- Experimenting with different creative mediums, like painting, woodwork, drawing and writing, to expand skills and techniques
Timeline
Flooring Customer Service Associate
The Home Depot Store 0117
05.2016 - Current
Art Teacher
Stephenson Middle School
08.2010 - Current
Head Coach Boy Soccer/ Paraprofessional
Martin Luther King Jr. High School
08.2004 - 01.2010
Art teacher
Stone Mountain Middle School
08.2003 - 05.2004
Substitute teacher- Latin/ Computer Technology
Martin Luther King Jr. High School
01.2000 - 01.2003
Project Coordinator
A Rare View Counseling Services
01.1999 - 01.2000
Audio Visual Tech/Powership Clerk
Moore Copies
01.1992 - 01.1999
Programmer/List Operator
Grizzard Advertising
01.1990 - 01.1992
Houseparent
Georgia CHARLEE
01.1988 - 01.1990
Master of Art Education - Curriculum and Instruction
University of Phoenix
Certificate of Completion - Microsoft Network systems
Oglethorpe University
Graduate studies -
Eastern Ky. University
Business and Accounting Courses -
Berean Institute
B.A. Art Education -
Benedict College