Marion R Johnson
Stone Mountain,GA
Summary
Professional flooring associate with experience in customer service and sales support. Skilled in product knowledge, problem-solving, and ensuring customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven, and adept at maintaining high standards in fast-paced environments.
Diligent [Desired Position] possessing solid background in customer service within flooring industry. Successfully facilitated seamless customer interactions, addressing inquiries and resolving issues with positive outcome. Demonstrated effective communication and problem-solving skills to ensure customer satisfaction and foster repeat business.
Overview
37
37
years of professional experience
3
3
Certification
Work History
Flooring Customer Service Associate
The Home Depot Store 0117
05.2016 - Current
- Collaborated with sales team members to develop strategies for reaching monthly sales targets consistently.
- Assisted with signage, pricing and shelf labeling.
- Demonstrated adaptability and flexibility within a fast-paced retail environment while maintaining a professional demeanor and positive attitude at all times.
- Participated in ongoing training opportunities to stay current on industry trends, new product offerings, and best practices for installation techniques.
- Contributed to increased referral business by building strong relationships with local contractors, designers, and other professionals within the industry.
- Provided exceptional service by promptly addressing customer inquiries through phone calls, emails, and in-person consultations.
Art Teacher
Stephenson Middle School
08.2010 - Current
- Currently works as art teacher for6th-8th grade
- Responsibility includes monitoring, training and creating lesson goals that focus on state standards and assist with Georgia Milestone
- Also begin the art club to help students on advance levels be able to present their work to competitions around the state
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Developed and implemented engaging art lessons for students in grades kindergarten through 12th.
- Taught classes on painting, collage, and color theory.
- Implemented effective classroom management strategies, maintaining discipline while fostering creativity and individuality in student work.
- Established a positive and inclusive classroom environment that encouraged open communication and collaboration among students.
Head Coach Boy Soccer/ Paraprofessional
Martin Luther King Jr. High School
08.2004 - 01.2010
- Responsible for implementing and planning schedules, running practices, setting up summer camps and recruiting students for both boys and girls JV and Varsity Soccer
- Also work with Support Services, Interrelated and MID students in a controlled setting
- Responsibilities include assisting lead teacher with lesson objectives and behavior modification while maintaining the classroom standards required by the state
- Assisting in building a more manageable and effective plan through the use of computers, email, projections, and other technology
- Use of this technology allows us to stay ahead of the classroom requirements
- Frequently called upon to assist other staff members in the department, adjust to the use of technology by making it more accessible for the teachers
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Increased overall team proficiency by using educational drills and activities.
- Planned and facilitated team travel to games and events.
- Managed successful recruitment efforts, attracting top talent to the program.
Art teacher
Stone Mountain Middle School
08.2003 - 05.2004
- Held a full time position as an art teacher for the entire school year
- Formed and implemented a new art club for the advanced art students
- Students received instruction and guidance in various mediums
- Students designed and entered an eight by ten foot Christmas card into a holiday competition at Stone Mountain Park
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Participated in committees dedicated to enhancing school culture and developing innovative curriculum initiatives within the visual arts department.
- Collaborated with other teachers to create interdisciplinary projects, connecting art with other subject areas.
Substitute teacher- Latin/ Computer Technology
Martin Luther King Jr. High School
01.2000 - 01.2003
- Worked as a long-term substitute in Latin and Computer Technology classes
- This position required extensive research and planning to keep the students engaged and challenged
- Commended for my ability to work with all the children despite their background
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Project Coordinator
A Rare View Counseling Services
01.1999 - 01.2000
- Provided counseling services for adults and juveniles with past criminal records
- Assisted clients in finding employment and career training opportunities
- Provided assistance in easing transition back into the community
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Audio Visual Tech/Powership Clerk
Moore Copies
01.1992 - 01.1999
- Trained and maintain all audio and video equipment as well as set up of audio visual equipment for conferences and meetings
- Responsible for processing power shipments of incoming/ out going shipments for Holiday Inn Corporate offices
- Highly commended for ability to work with customers in highly stressful situations
- Trained in all shipping related procedures
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
Programmer/List Operator
Grizzard Advertising
01.1990 - 01.1992
- Responsible for processing mailing list using FirstLogic software tools for nonprofit organizations such as Red Cross, March of Dimes, Salvation Army and Easter Seals
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Analyzed existing codebases, recommending improvements based on industry best practices.
Houseparent
Georgia CHARLEE
01.1988 - 01.1990
- Responsible for4-6 children between the ages of12 and17 on a daily basis in a group home setting
- During the2.5 years in the home we were able to establish a positive living environment for the children
- The children in this home consistently showed improvement academically and socially
- The home went from being viewed by the neighborhood as a problem to being seen as a healthy contributor in the community
- Completed surrogate training program for the state of Georgia and acted as an advocate for the children in their education endeavors
- One of the first houses in this system that produced high school graduates
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
Education
Master of Art Education - Curriculum and Instruction
University of Phoenix
Certificate of Completion - Microsoft Network systems
Oglethorpe University
Atlanta, GAGraduate studies -
Eastern Ky. University
Richmond, Ky.Business and Accounting Courses -
Berean Institute
Philadelphia, PAB.A. Art Education -
Benedict College
Columbia, South CarolinaSkills
- Microsoft office
- Scheduling appointments
- Customer focus
- Flooring installation
- Flooring materials
- Customer service
- Problem resolution
- Customer support
- Product knowledge
Accomplishments
- Achieved positive outcome results through effectively helping with inventory and store readiness.
- Documented and resolved flooring issues with customer which led to customer satisfaction and improving customer recidivism.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Extracurricular activities
Soccer, art, poetry, reading, basketball, football, and working with community programs.
Training
- Photoshop , Flash5.5, Microsoft office suites95,2001,2007, XP professional
- Network Systems, Adobe, network essentials, power shipment software, first class, smart web
- Photoshop illustrator, FirstClass, Microsoft office365
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
English
Interests
- Community Cleanup- help with community assistance, cleaning and working with others to solve everyday issues
- Enjoy participating in sports activities, walking marathons and community gathering for overall physical and mental well-being
- Supporting STEM education initiatives and mentorship programs
- Gardening
- Graphic Design
- Volunteering
- Youth Development Programs
- Participating in local clean-up initiatives
- Experimenting with different creative mediums, like painting, woodwork, drawing and writing, to expand skills and techniques
Timeline
Flooring Customer Service Associate
The Home Depot Store 0117
05.2016 - Current
Art Teacher
Stephenson Middle School
08.2010 - Current
Head Coach Boy Soccer/ Paraprofessional
Martin Luther King Jr. High School
08.2004 - 01.2010
Art teacher
Stone Mountain Middle School
08.2003 - 05.2004
Substitute teacher- Latin/ Computer Technology
Martin Luther King Jr. High School
01.2000 - 01.2003
Project Coordinator
A Rare View Counseling Services
01.1999 - 01.2000
Audio Visual Tech/Powership Clerk
Moore Copies
01.1992 - 01.1999
Programmer/List Operator
Grizzard Advertising
01.1990 - 01.1992
Houseparent
Georgia CHARLEE
01.1988 - 01.1990
Master of Art Education - Curriculum and Instruction
University of Phoenix
Certificate of Completion - Microsoft Network systems
Oglethorpe University
Graduate studies -
Eastern Ky. University
Business and Accounting Courses -
Berean Institute
B.A. Art Education -
Benedict College
Similar Profiles
Jonathan GambillJonathan Gambill
Retail Sales Associate at The Home Depot StoreRetail Sales Associate at The Home Depot Store
Princess MayPrincess May
Customer Service Representative at The Home Depot StoreCustomer Service Representative at The Home Depot Store
Adam EsparzaAdam Esparza
Special Services Associate/Order Fulfillment Associate at The Home Depot Store 0680Special Services Associate/Order Fulfillment Associate at The Home Depot Store 0680
Monica BinnsMonica Binns
Member Advisor/Teller at Members First Credit UnionMember Advisor/Teller at Members First Credit Union
Tristen GoodmanTristen Goodman
General Manager at The Corner TaqueriaGeneral Manager at The Corner Taqueria