Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marion Rogers

Jacksonville,FL

Summary


Professional with significant experience in healthcare/business administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

30
30
years of professional experience

Work History

Volunteer Work

New Berlin Elementary School
10.2015 - 05.2019
  • Supervised and assisted students in lunchroom/playground.
  • Assisted teachers with managing classroom instructions and activities.
  • Chaperoned on field trips keeping students safe.
  • Distributed teaching materials such as textbooks and computers.
  • PTA/ Fundraiser Committee

Volunteer Work

LeMasa Elementary School
08.2011 - 11.2014

    After school programs

    PTA/ Fundraiser Committee

    Assisted teachers with managing classroom group instructions and activities.

    Chaperoned field trips

Volunteer Work

First Baptist of Pacific Grove Church
06.2012 - 10.2014
  • Contributed positively to the local community through volunteer work, charitable donations, and sponsorship of events, demonstrating commitment to area growth and development.
  • Demonstrated excellent teamwork skills by collaborating closely with fellow volunteers during event preparation stages.

Volunteer Work

NPS Thrift Store
06.2012 - 12.2013
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
    • Restocked and organized merchandise in front lanes.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Stocked, tagged and displayed merchandise as required.
    • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Volunteer Work

Seaside Battered Women's Shelter
08.2012 - 05.2013

.Delivered donations,meals, and other support to people unable to travel or afford necessities.

  • Increased community integration opportunities for clients by partnering with local organizations and businesses for job placements or volunteer work experiences.

Front Office Coordinator

Hague Medical Associates
08.2005 - 05.2012
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Collect patient and client documents and information upon referral.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
  • Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
  • Increased appointment adherence by implementing proactive reminder system.
  • Ensured confidentiality and security of patient records through diligent management.
  • Facilitated smooth patient check-in and check-out process, minimizing wait times.

Receptionist

Atlantic Orthopedic Physical Therapy
01.2005 - 08.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.

Administrative Assistant

HealthSouth Rehabilitation Center
01.1999 - 12.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Sales Associate

Dollar Tree
10.1996 - 12.1998
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
    • Built relationships with customers to encourage repeat business.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.

Teacher's Aide /Accounting Bookkeeper

Davis Daycare
11.1992 - 10.1996
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Oversaw accounts and financial reporting for over [Number] clients.

Head Cashier

Dollar Tree
06.1993 - 01.1995
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Educated employees on register use, merchandising, and customer service.

Assistant Manager

LeTouch of Elegance Boutique
10.1989 - 12.1993
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Sales Associate

Harco Drugs
08.1989 - 01.1991
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

Business

Shelton State Community College
Tuscaloosa, AL
1992

High School Diploma -

Central High School
Tuscaloosa, AL
05.1989

Skills

  • Professionalism
  • Data entry
  • Scheduling appointments
  • Multi-line telephone operation
  • Customer service
  • Time management
  • Payment processing
  • Multitasking and organization

Timeline

Volunteer Work

New Berlin Elementary School
10.2015 - 05.2019

Volunteer Work

Seaside Battered Women's Shelter
08.2012 - 05.2013

Volunteer Work

First Baptist of Pacific Grove Church
06.2012 - 10.2014

Volunteer Work

NPS Thrift Store
06.2012 - 12.2013

Volunteer Work

LeMasa Elementary School
08.2011 - 11.2014

Front Office Coordinator

Hague Medical Associates
08.2005 - 05.2012

Receptionist

Atlantic Orthopedic Physical Therapy
01.2005 - 08.2005

Administrative Assistant

HealthSouth Rehabilitation Center
01.1999 - 12.2004

Sales Associate

Dollar Tree
10.1996 - 12.1998

Head Cashier

Dollar Tree
06.1993 - 01.1995

Teacher's Aide /Accounting Bookkeeper

Davis Daycare
11.1992 - 10.1996

Assistant Manager

LeTouch of Elegance Boutique
10.1989 - 12.1993

Sales Associate

Harco Drugs
08.1989 - 01.1991

Business

Shelton State Community College

High School Diploma -

Central High School